Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LISANDRO VILLAR

Brownsville

Summary

Highly motivated and customer-oriented professional with a proven track record of providing exceptional customer service. Skilled in effectively promoting products and services in door-to-door or one-on-one sales environment.

Overview

3
3
years of professional experience

Work History

Sales Retention Representative

Spectrum
08.2024 - Current
  • Enhanced team productivity by regularly sharing best practices, tips, and techniques for successful client interactions.
  • Achieved high satisfaction rates through exceptional communication and interpersonal skills.
  • Evaluated competitor offerings regularly and adjusted strategies accordingly to maintain an edge in the market.
  • Increased customer retention by effectively addressing concerns and providing tailored solutions.


Political Canvasser

Libre Initiative
02.2024 - 08.2024
  • Increased voter engagement by effectively communicating campaign messages door to door.
  • Contributed to a positive work environment among fellow canvassers by offering support, encouragement, and constructive feedback.
  • Collected valuable data on voter preferences, enabling targeted follow-up efforts by campaign staff.
  • Responded to customer questions and objections to address concerns and build rapport.

Bilingual Customer Service Representative

Maximus
09.2021 - 01.2024
  • Greeted customers in friendly and professional manner, resulting in 93% increase in customer loyalty
  • Processed customer inquiries and complaints in multiple languages, resulting in improved customer satisfaction with 93%.
  • Assisted customers with Spanish-language inquiries in timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor's degree - Health And Fitness Management

Texas State University
San Marcos, TX
05.2015

Skills

  • Positive and professional
  • Strong communication
  • Problem resolution
  • Product promotion
  • Call management
  • Time management
  • Inbound and outbound calling
  • Simultaneous interpretation
  • Organization
  • Cold Calling
  • Community Engagement
  • Cross-cultural communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Retention Representative

Spectrum
08.2024 - Current

Political Canvasser

Libre Initiative
02.2024 - 08.2024

Bilingual Customer Service Representative

Maximus
09.2021 - 01.2024

Bachelor's degree - Health And Fitness Management

Texas State University

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LISANDRO VILLAR