Lawrence Reynolds
Odessa,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Office Manager
Big M Answering Service
05.2002 - 07.2008
- Managed schedules for complete staff of 15 employees.
- Handled all complaints from both customers, and staff.
- Managed all accounts payable and receivable
- Maintained computer and physical filing systems
- Updated reports, managed accounts, and generated reports for company database
Project Manager Team Leader
Venture Communications
07.2008 - 05.2018
- Oversaw installation projects
- Managed Multiple Teams to ensure projects were completed on time and quality meet both the customer and company standards.
- Priced and put together quotes for job bids.
- Met with customers to do a walk through and evaluated all their needs and then put together a solution to meet those needs.
Operations Manager
Big M Answering Service
06.2018 - 07.2022
- Maintained Data and Phone system
- Managed Office staff including employee schedules, paychecks, and employee performance
- Managed accounts payable and receivable
- Billed over 350 customers monthly bills and handled any and all disputes.
Men's Department - Polo Director
Dillards
09.2022 - Current
- Ensure Polo Section is up to standards at all time
- Give customers 5 star service
- Make sure not only our Polo Department but our whole department is up to standard.
- Research merchandise so I can give our customers absolute facts about what they are purchasing.
Education
GED -
Odessa College
Odessa, TX05.2002
Skills
- Extremely fast learner
- Basic and Advanced Computer skills in various programs
- Computer Repair
- Excellent Customer Service
- Team Player
- Excel at finding problems as well as solutions
Timeline
Men's Department - Polo Director
Dillards
09.2022 - Current
Operations Manager
Big M Answering Service
06.2018 - 07.2022
Project Manager Team Leader
Venture Communications
07.2008 - 05.2018
Office Manager
Big M Answering Service
05.2002 - 07.2008
GED -
Odessa College
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