Lawrence Saldana
Houston,TX
Summary
Energetically driven and detail-oriented, I leveraged my expertise in customer service and multitasking at Sunrise Services LLC to enhance safety and efficiency. Skilled in troubleshooting and upselling, I significantly improved customer loyalty and operational productivity. My adeptness in organization and customer engagement consistently exceeds employer expectations, showcasing a unique blend of technical and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Technician
Sunrise Services LLC
03.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Vacuumed plastics from the top of buildings, ground work and water sumps.
Dispatch/ Warehouse Support
39 Transport
06.2022 - 03.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate (Seasonal Position)
Conns Home Plus
06.2021 - 08.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Milby High School
Houston, Tx Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Languages
Spanish
Limited Working
Timeline
Technician
Sunrise Services LLC
03.2023 - Current
Dispatch/ Warehouse Support
39 Transport
06.2022 - 03.2023
Sales Associate (Seasonal Position)
Conns Home Plus
06.2021 - 08.2021
High School Diploma -
Milby High School
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