Lawrence Statt
Cheektowaga,NY
Summary
Enthusiastic and quick-to-learn professional dedicated to providing exceptional customer experiences. Adept at building rapport with clients and ensuring their satisfaction with service delivery. Committed to representing the company as a reliable and skilled technician for household needs.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Dish Network Technician
Dish Network Corp
Cheektowaga, NY
11.2015 - Current
- Installed and configured Dish Network equipment for customers in their homes.
- Performed troubleshooting to identify and resolve technical issues with Dish Network services.
- Set up customer accounts, including programming remote controls, activating receivers, and providing instructions on how to use the system.
- Assisted customers with selecting packages that best fit their needs and budget.
- Provided technical advice to customers regarding installation of satellite dishes.
- Identified potential problems with customer's existing systems and provided solutions to enhance performance.
- Repaired faulty connections between satellite dishes and receivers by replacing cables or other components when necessary.
- Conducted site surveys prior to installations to ensure proper placement of antennas and other equipment needed for service delivery.
Education
High School Diploma -
Pacific View Charter School
Oceanside, California09-2009
Skills
- Equipment Installation
- Safety Management
- Instrumentation configuration
- Technical Support
- Technical Analysis
- Cable pulling
- Materials Management
- Quality Assurance Controls
- Hardware and software installation
- Active Listening
- Multitasking
- Safety awareness
- Customer Service
- Hand tools proficiency
- Cable Management
- Relationship Building
References
References available upon request.
Timeline
Dish Network Technician
Dish Network Corp
11.2015 - Current
High School Diploma -
Pacific View Charter School
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