Lawrence Tarter
Apopka,FL
Summary
Looking for full-time opportunity using my in-depth experience in customer service/advisor managing roles. I have experience dealing with customers in a setting for boating, golf carts, car parts and manufacturing. Looking for a company that can benefit from my experience, knowledge, and organization in a role in service, managing, and manufacturing. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
27
27
years of professional experience
Work History
Service Advisor
Jacksonville Marine
04.2023 - Current
- Prepared service orders, including documenting concerns, estimating time, and costing out services
- Invoiced customers and processed payments for services made
- Developed estimates, created repair orders, and update customer records in [Software]
- Coordinated warranty repairs for boats, scheduling customers and ordering necessary parts
- Satisfied customers by addressing service problems head-on, looping in mechanics and management to research and handle complex concerns
- Consulted with customers about concerns found on boats, offering necessary and optional services to be handled during service visits
- Updated records with all interactions and customers' transactions
- Completed inquiries and followed up with customers to share findings and offer solutions
Service Advisor
Singleton Marine
05.2016 - 04.2023
- Prepared service orders, including documenting concerns, estimating time, and costing out services
- Invoiced customers and processed payments for services made
- Developed estimates, created repair orders, and maintained customer records in [Software]
- Coordinated warranty repairs for boats, scheduling customers and ordering necessary parts
- Satisfied customers by addressing service problems head-on, looping in mechanics and management to research and handle complex concerns
- Consulted with customers about concerns found on boats, offering necessary and optional services to be handled during service visits
- Updated records with all interactions and customers' transactions
- Completed inquiries and followed up with customers to share findings and offer solutions
- Sold products to customers during routine service calls using strong cross-selling abilities
- Achieved OSHA compliance after being named safety manager in 2021
General Manager
Frank and Jimmies Propeller Shop
07.1997 - 04.2015
- Worked my way up from counter help, sales manager, production liaison, production manager, to General Manager
- Job also included, implementing training modules for quality and safety, recognition program for employees to boost morale, used mediation and problem-solving techniques to resolve employee, customer, and vendor issues to find a positive outcome that can help our company, vendors, and most importantly customers' requirements
- Worked on programs to eliminate waste at various levels, annex regular reviews, and kept records for monitoring purposes (for quality as well as Human Resources)
- As well as maintaining relationships with customers, vendors, shipping, manufacturing association, and Marine Industry associations to represent Frank and Jimmie's
Education
Associated degree - broadcasting and film
Miami Dade College
Miami, FLSkills
- Active listener
- Effective communications
- Decision making
- Attention to detail
- Critical thinking
- Adaptability
- Negotiating skills
- Mechanical aptitude
- Problem solving
- Technical Aptitude
Timeline
Service Advisor
Jacksonville Marine
04.2023 - Current
Service Advisor
Singleton Marine
05.2016 - 04.2023
General Manager
Frank and Jimmies Propeller Shop
07.1997 - 04.2015
Associated degree - broadcasting and film
Miami Dade College
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