Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica M. Gonzalez

Miami,FL

Summary

Enthusiastic service professional offering well-developed communication, time management and organizational talents. Dependable candidate at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the team. Eager to contribute to team success through hard work, attention to detail and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Service Advisor

Tesla
04.2022 - Current
  • Pleasantly greet customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answer incoming calls, emails and messages per day, addressing customer inquiries, solving problems and providing product information.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Vehicle Movement Specialist

Tesla
10.2021 - 04.2022
  • Coordinate and manage pre-delivery arrivals of both used and new inventory with third party vehicle transporters.
  • Ensuring communication was met with third party vehicle transporters for both inbound and outbound vehicles.
  • Received and conducted inspections on used and new inventory ensuring all damages and concerns were identified and communicated within both service and delivery departments.
  • Was appointed the Internal Advisor to facilitate a smoother line of communication between both delivery and service departments.
  • Created all service and/or third party related tickets on SCA ensuring proper correction codes and ETC’s (estimated time of completion) were not only posted but also communicated within departments.
  • Communicate with third party vendors (body shops, wheel refinishes, dent repairs) on any repairs needed that couldn’t be completed within the service center.
  • Ensuring tasks assigned could be met before delivery date. If the ETC (estimated time of completion) could not be met then provide updates to all affected departments and make necessary changes.
  • Create and close all Purchasing Orders (PO) for all third party vendors ensuring all PO's were submitted within a timely manner.

EXPERIENCE Teacher

Coconut Grove Montessori School
08.2018 - 10.2021
  • Understanding the implications of new information for both current and future problem-solving and decision-making
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Adjusting actions in relation to others' actions
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Effectively teaching others how to do something, training, coordinating, coaching and facilitating
  • Considering the relative costs and benefits of potential actions to choose the most appropriate one
  • Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things

Teachers Assistant

Coconut Grove Montessori School
04.2017 - 06.2018
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.

Medical Biller/Coder

J-Pen Consulting Inc.
12.2015 - 03.2016
  • Excellent attention to detail
  • Great customer service skills
  • Actively ensuring that all work is organized and easily available
  • Excellent problem-solving abilities making sure all work was accurate
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.

Teachers Assistant

Coconut Grove Montessori School
08.2007 - 12.2015
  • Coordinating and guiding others to meet objectives and goals
  • Monitoring/assessing performance of yourself, other individuals or organizations to make improvements or take corrective action
  • Juggling multiple tasks and responsibilities while remaining composed and meeting deadlines
  • Understanding written sentences and paragraphs in work related documents
  • Actively looking for ways to help people
  • Managing one’s own time and the time of others
  • Communicating effectively in writing as appropriate for the needs of the audience

Education

Associates Degree - Psychology

Miami Dade College
Miami, FL
12.2014

college coursework completed - undefined

Florida International University
Miami, FL
12.2008

High School Diploma - undefined

Miami Killian Senior High School
Miami, FL
06.2004

Skills

  • Team oriented
  • Vehicle handling expertise
  • Motorcycle Endorsement
  • Commitment to service excellence
  • Critical Thinking
  • Effectively meet deadlines
  • Customer Satisfaction
  • Excellent communication skills
  • Quality-focused
  • Conflict resolution
  • Energetic
  • Active listener

Timeline

Service Advisor

Tesla
04.2022 - Current

Vehicle Movement Specialist

Tesla
10.2021 - 04.2022

EXPERIENCE Teacher

Coconut Grove Montessori School
08.2018 - 10.2021

Teachers Assistant

Coconut Grove Montessori School
04.2017 - 06.2018

Medical Biller/Coder

J-Pen Consulting Inc.
12.2015 - 03.2016

Teachers Assistant

Coconut Grove Montessori School
08.2007 - 12.2015

college coursework completed - undefined

Florida International University

High School Diploma - undefined

Miami Killian Senior High School

Associates Degree - Psychology

Miami Dade College

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Veronica M. Gonzalez