Luis Quintana
Birmingham
Summary
Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.
Many attributes attained within the military have helped shape the work ethic I carry with me everyday, making me a better employee every chance I get. As an energetic and very outgoing person, I have found my strong suit is working well with others. Customer service has been my backbone, working well with the public whether in a tense or calm situation. Taking initiative or following instructions are what help me learn new things everyday because everyday is an opportunity to learn something new.
Overview
11
11
years of professional experience
Work History
Service Advisor
Tameron Honda
Hoover
05.2019 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Supported sales team members to drive growth and development.
- Took special orders in person and over telephone, generating additional revenue every month.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Organized vehicles in order to achieve timely and efficient resolutions to be ready for sale
- Worked with 3rd party services to ensure vehicles were up-to-par with certification and safety standards.
Army National Guard
U.S. Army Active Duty
Florence
12.2013 - Current
- Primary role is a 25H satellite transmission operator working with communications to maintain connection and security in networks
- Secondary role was a 92G cook, worked in fast paced environments to feed soldiers and cooked for hundreds at times. Worked well in a team to get the job done
Valet
Tameron Honda
Hoover
08.2018 - 05.2019
- Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Greeted customers and took car keys to park vehicles in available spots.
Sales Associate
Tameron Honda
Hoover
05.2018 - 08.2018
- Processed transactions using a point-of-sale system.
- Organized store by returning merchandise to proper areas and restocked displays.
- Conducted inventories on a regular basis to track stock levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Service Advisor
King Acura
Hoover
05.2015 - 07.2018
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Resolved customer complaints in an efficient and courteous manner.
- Contacted customers about potential service upgrades, new services and account changes.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Education
High School Diploma -
Jefferson State Community College
Birmingham, AL05-2020
Skills
- Vehicle assessment
- Bill preparation
- Data entry
- Price quoting
- Repair quality inspections
- Data processing
- Service estimates
- Goal-oriented mindset
- Bilingual
- Team oriented
- Fast-paced mindset
- Takes initiative
Timeline
Service Advisor
Tameron Honda
05.2019 - Current
Valet
Tameron Honda
08.2018 - 05.2019
Sales Associate
Tameron Honda
05.2018 - 08.2018
Service Advisor
King Acura
05.2015 - 07.2018
Army National Guard
U.S. Army Active Duty
12.2013 - Current
High School Diploma -
Jefferson State Community College