Arcee Cabacungan
Long Beach,USA
Summary
Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Service Advisor
Boulevard Cadillac GMC
Signal Hill, California
08.2023 - Current
- Coordinated service appointments to optimize technician schedules and workflow.
- Communicated service recommendations based on vehicle inspections and customer needs.
- Processed service orders with attention to accuracy and completeness, enhancing customer trust.
- Managed customer follow-ups to ensure satisfaction, fostering long-term relationships.
- Collaborated with technicians to address complex vehicle issues effectively.
- Educated customers on maintenance plans and warranty options, empowering informed service decisions.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Recommended additional products and services based on customer needs.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored junior team members and managed employee relationships.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Surpassed sales goals through implementation of successful marketing strategies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Lead Senior Service Advisor
Norm Reeves Cerritos Infiniti
Cerritos, CA
01.2017 - Current
- Greeted customers, assisted in determining repairs and costs, maintained knowledge of services, and provided updates on vehicle repair status.
- Communicated vehicle repair needs to customers and relayed accurate information to service technicians to facilitate effective repairs.
- Advised customers on car care and importance of adhering to manufacturers' specifications, utilizing maintenance menus to guide discussions.
- Maintained customer satisfaction index rating at least comparable to that of the manufacturer, zone or branch average.
Assistant Service Manager
Tustin Infiniti
Tustin, CA
01.2016 - 12.2016
- Scheduled service work in department and sold additional services to customers, enhancing overall service experience.
- Provides a complete and accurate written cost estimate for labor and parts.
- Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Monitored repair status regularly throughout the day to ensure timely completion.
- Maintained Customer Satisfaction Index rating aligned with manufacturer, zone, or branch average, ensuring high customer retention.
- Advised customers on vehicle care and value of maintenance according to manufacturers' specifications, promoting long-term vehicle reliability.
- Collected customer information and vehicle details before scheduled appointments.
- Welcomed customers promptly with a friendly attitude upon their arrival.
Parts Internet Sales/ Performance Specialist
Orange Coast Infiniti
Westminster, CA
03.2014 - 12.2015
- Boosted performance parts sales and original equipment manufactured parts by establishing online sales channels on Facebook and Instagram, contributing to 60% growth in total gross profit for parts department.
- Managed online sales across platforms including eBay, Amazon, Trade Motion, Collision Link, Parts Trader, Facebook, Instagram, and Online Performance Website.
- Ordered out-of-stock parts during online transactions to fulfill customer orders.
- Shipped parts for online orders to ensure customer satisfaction and timely delivery.
- Responded to all customer inquiries across online platforms promptly and professionally.
- Design and complete Online Performance Website.
- Drove wholesale and mechanical sales growth through targeted flyers and promotional outreach to local mechanical and collision centers.
- Coordinated Monthly and Annual Car show events.
Service Technician
Long Beach Nissan
Long Beach, CA
02.2011 - 05.2013
- Diagnosed issues using computerized diagnostic equipment to enhance repair accuracy.
- Test parts and systems to ensure that they work properly.
- Repair or replace worn parts, such as brake pads, wheel bearings, and sensors.
- Perform repairs to manufacturer and customer specifications.
- Utilized checklists to ensure thorough examination of critical parts, reducing oversight.
- Developed work procedures based on charts, technical manuals, and experience to streamline operations.
- Perform basic care and maintenance, including changing oil, checking fluid levels, and rotating tires.
Service Valet to Lube Technician
Norm Reeves Honda of Cerritos Service Department
Cerritos, CA
02.2007 - 10.2008
- Greeted customers in service drive, performed visual inspections of vehicles, delivered cars to service team for repairs, and returned vehicles with complimentary car wash and detailed explanations of services performed.
- Checked tire pressure, drained engine oil, replaced oil filter, and refilled engine oil to specifications, completing vehicle inspections after express orders and forwarding results to service department writer.
- Parked and retrieved customer vehicles efficiently and safely.
- Provided excellent customer service during vehicle drop-off and pick-up.
- Maintained cleanliness of service area to uphold professional appearance.
Education
Associate's degree - Automotive Engineering
Long Beach City College
Long Beach, CA05-2010
Skills
- Vehicle inspection
- Vehicle assessment
- Service order processing
- Order fulfillment
- Service scheduling
- Scheduling coordination
- Service upselling techniques
- Staff training
- Customer consulting
- Relationship management
- Complex issue resolution
- Problem solving
- Attention to detail
- Time management
- Workflow management
- Team collaboration
- Multitasking skills
- Staff training
- Satisfaction improvement
- Effective communication
- Listening skills
- Critical thinking
- Program assessment
- Client rapport
- Team mentality
- Strong work ethic
- Performance goals
- Strong work ethic
- Service scheduling
Certification
- Driver's License
- Motorcycle License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Automotive Service Advisor
- Current U.S. Naval Sea Cadet Corp Instructor for the Battleship Iowa Division
Languages
English
Full Professional
Spanish
Limited
Tagalog
Limited
Accomplishments
Top Service Expert performer rating in Western Region - Infiniti Service
Affiliations
Aux. Instructor - U.S. Naval Sea Cadet Corp (2025-Current)
Timeline
Service Advisor
Boulevard Cadillac GMC
08.2023 - Current
Lead Senior Service Advisor
Norm Reeves Cerritos Infiniti
01.2017 - Current
Assistant Service Manager
Tustin Infiniti
01.2016 - 12.2016
Parts Internet Sales/ Performance Specialist
Orange Coast Infiniti
03.2014 - 12.2015
Service Technician
Long Beach Nissan
02.2011 - 05.2013
Service Valet to Lube Technician
Norm Reeves Honda of Cerritos Service Department
02.2007 - 10.2008
Associate's degree - Automotive Engineering
Long Beach City College