Stevi Peck
Bradenton
Summary
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.
Overview
13
13
years of professional experience
Work History
Service Advisor
Caliber Collision
Bradenton
03.2021 - 11.2025
- Assisted customers in understanding repair processes and services offered.
- Coordinated vehicle inspections and evaluations with technicians.
- Scheduled appointments and managed customer follow-ups efficiently.
- Evaluated customer concerns and provided appropriate solutions promptly.
- Communicated with insurance companies to facilitate claims processing.
- Collaborated with team members to improve service workflow and efficiency.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Upsold additional products or services when appropriate.
Accounting Clerk
Condon's Auto Parts
Westminster
01.2019 - 01.2021
- Processed accounts payable and receivable transactions for auto parts inventory.
- Processed invoices, payments, and statements in a timely manner.
- Processed both outgoing and incoming payments and invoices.
- Collaborated with team members to streamline invoice processing procedures.
- Communicated with vendors regarding billing discrepancies and payments.
- Assisted in payroll preparation by collecting employee time sheets.
- Reviewed vendor invoices for accuracy prior to payment processing.
- Checked figures and postings for correct entry and proper codes.
Office Manager
Sudden Impact Collision Center
Glen Burnie
08.2012 - 01.2019
- Managed daily office operations to ensure smooth workflow at collision center.
- Coordinated scheduling for repair appointments and staff assignments efficiently.
- Assisted customers with inquiries and provided information on services offered.
- Oversaw billing and invoicing processes to ensure timely payments from clients.
- Developed and implemented office policies to improve overall efficiency.
- Trained new staff on office procedures and customer service expectations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
High School Diploma -
Overlea High School
Overlea, Md06-2006
Skills
- Vehicle inspection
- Customer relationship management
- Service scheduling
- Insurance claims processing
- Invoice preparation
- Problem solving
- Time management
- Customer service
- Payroll administration
- Documentation and reporting
- Multitasking and organization
- Computer skills
- Data processing
- Service estimates
- Quality inspection
- Vehicle assessment
- Repairs scheduling
- Strong work ethic
- Data entry
- Excellent communication
- Clerical support
Timeline
Service Advisor
Caliber Collision
03.2021 - 11.2025
Accounting Clerk
Condon's Auto Parts
01.2019 - 01.2021
Office Manager
Sudden Impact Collision Center
08.2012 - 01.2019
High School Diploma -
Overlea High School