Tanya Perez
Midland,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery.
Overview
5
5
years of professional experience
Work History
Service Advisor
All American Chrysler Jeep Dodge Of Midland
10.2023 - Current
- Created Repair Orders
- Greeting customers,
- Acting as a liaison between the mechanic and the customer,
- Providing cost estimates, answering to customer inquiries.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor Assistant
Mercedes Benz
08.2022 - 04.2023
- Answered phone calls and responded to questions and concerns
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions
- Processed both outgoing and incoming payments and invoices
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Closed all service tickets and completed daily reports
Proprietary Security
Grimmway Farms
10.2021 - 11.2021
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Drove operational improvements which resulted in savings and improved profit margins
Associate
In-N-Out Burger
05.2019 - 10.2021
- Worked directly with customers to handle order needs and resolve problems
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Put together orders, verified completeness, and bagged items for easy carrying
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Prepared kitchen for daily workloads by setting up stations and organizing ingredients
- Developed solid relationships with staff, customers, and vendors
- Fast paced work environment Team oriented
Education
High School Diploma -
Golden Valley High School
Bakersfield, CA06.2020
Skills
- Problem solving strength
- Performance improvement
- Interpersonal communication skills
- Reliable
- Persuasive
- Outgoing
- Team oriented
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Service Advisor
All American Chrysler Jeep Dodge Of Midland
10.2023 - Current
Service Advisor Assistant
Mercedes Benz
08.2022 - 04.2023
Proprietary Security
Grimmway Farms
10.2021 - 11.2021
Associate
In-N-Out Burger
05.2019 - 10.2021
High School Diploma -
Golden Valley High School
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