Lawrence Westberry

• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
• Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.

Diagnostics of all customers concerned electrical, hvac and Instrument cluster issues and repair accordingly.

• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.