Lawrence A. Iyare
Irvington,NJ
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor LM Operations Hybrid
RXO logistics
Edison, NJ
09.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed marketing plans that helped increase sales revenue by 20%.
- Reviewed completed work to verify consistency, quality and conformance.
Lead LM Operations
RXO Logistics
STATEN ISLAND, NY
02.2022 - 09.2023
- Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
- Analyzed data related to operational performance metrics such as cost savings, productivity levels, customer satisfaction rates.
- Identified areas of improvement within the organization's operational structure and developed actionable solutions accordingly.
- Resolved conflicts among employees or customers efficiently while maintaining a positive working environment.
- Organized training programs for personnel development purposes.
- Scheduled maintenance activities for equipment and machinery on a regular basis.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Lead LM Operations
XPO Logistics
Elizabeth/Staten Island , NJ/NY
12.2017 - 02.2022
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
- Ensured adherence to safety protocols throughout all operational processes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - History And International Studies
Lagos State University (LASU)
Nigeria 04-2010
Skills
- Staff Management
- Data Analytics
- Inventory Control
- Process Improvement
Certification
- Google project management certification
- Scrum master certification in view
- Motardata v10 certification
- professional option selling for BMW
- BMW ICT certification
- Brand behavior in retail customer treatment premium customer orientation certification
- Service performance BMW certification
Languages
English
Full Professional
Accomplishments
- Product genius BMW/MINI brand 2016
- Best sales representative BMW/MINI brand 2016/2017
Affiliations
- Programme officer for NGO -initiatives for sustainer gender empowerment
Timeline
Supervisor LM Operations Hybrid
RXO logistics
09.2023 - Current
Lead LM Operations
RXO Logistics
02.2022 - 09.2023
Lead LM Operations
XPO Logistics
12.2017 - 02.2022
Bachelor of Arts - History And International Studies
Lagos State University (LASU)