LAXMI KIRKLIN
HOUSTON,TX
Summary
Diligent, result-driven, and customer-focused professional with over ten years of experience in management, operations, and project coordination. Proven track record of implementing initiatives that improve efficiency, increase engagement, and ensure customer satisfaction. Looking to leverage my leadership, project management, and cross-functional coordination skills with your organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FIELD OPERATIONS SUPERVISOR
Coca-Cola Southwest Beverages LLC
09.2023 - Current
- Supervises transportation and warehouse operations for 70,000 cases delivered daily, ensuring efficient and safe logistics processes.
- Reduced delivery errors by 25% by implementing enhanced tracking systems and team training to increase efficiency.
- Developed and led a safety initiative that reduced safety occurrences by 52% through targeted training programs and safety exercises.
- Organized quarterly employee engagement events, resulting in a 25% increase in participation and 15% improvement in employee satisfaction scores.
- Planned and scheduled field activities according to set timelines and order of operations.
- Meets with customers to resolve issues and build productive relationships.
DISTRIBUTION SUPERVISOR
RAZ Freight Logistics LLC. (partner With Amazon)
04.2022 - 08.2023
- Empowers a collaborated team of 16 delivery drivers to ensure customer satisfaction on daily 10-12 hour routes
- Arrives at our distribution facility by the required time to perform daily dispatch duties necessary to motivate and mobilize a fleet of delivery drivers
- Improved employee attrition and morale by creating an incentive program for best performing drivers
- Coach delivery associates on performance improvement through training and other measures
- Interviews and on-boards potential candidates
- Manages the daily performance of delivery associates Amazon delivery metrics to ensure efficient and successful deliveries
OPERATIONS SUPERVISOR/DEI COORDINATOR
Amazon
10.2021 - 04.2022
- Led and supported a diverse team of 40 + associates and cohorts ensuring safety, quality, and metrics are executed daily
- Managed timely data collection to update operations metrics on an hourly basis, to achieve productivity targets, reduce cost per unit, and eliminate errors to execute benchmark metrics
- Reduced reset hours by 7% by revising the associate labor-tracking for particular roles
- (Lead in our region for 5 months straight)
- Improved employee engagement metrics from 65.7% to 100% within a 3-month time span by closely collaborating with HR and the Quality and Safety team, to identify areas of opportunity by challenging structural inequalities
GRADUATE RESEARCH ASST. /DEAN’S ASST.
West Chester University
08.2018 - 05.2020
- Organized data collection to be used for potential academic publications for the University
- Accomplished diverse on and off campus recruiting and interviewing ideas to secure graduate student interests
- Increased student participation by redesigning graduate/transfer student orientations from 62% in 2017 to 83% in 2019
- Contributed to a 7% increase in the 3-year graduation rate (from 38% in 2017 to 69% in 2019) by creating and implementing engagement initiatives for post-graduate students
ACADEMIC SUPERVISOR
American Eagle Institute
06.2016 - 07.2018
- Led recruiting, interviewing, hiring and on-boarding processes for new staff members in a multicultural and diverse setting
- Coordinated closely with Dean to assist with identification and referral of at-risk students to necessary academic resources
- Created team meetings to meet the needs of students and academic team, including family engagement, planning team trips and cultural outings, organizing community service events and team-building
RESIDENTIAL ADVISOR
Twinn Palms Home-stay Services
09.2014 - 05.2016
- Supported the development of 50+ foreign-exchange students by encouraging involvement in campus programs and cultural immersion.
- Recruited tutors for students with academic barriers, resulting in increased learning outcomes for English classes and SAT prep.
- Improved retention rates by 7% by fostering and supportive residential environment and providing additional resources to international students.
Education
Bachelor’s Degree - Political Science And Government
West Chester University of Pennsylvania
West Chester, PAMaster’s Degree - Public Administration
West Chester University of Pennsylvania
West Chester, PASkills
- Leadership Development
- Project Management & Coordination
- Supply Chain Management
- Budgeting, Procurement, & Logistics
- Reporting & Data Analysis
- Stakeholder Engagement & Relationship Building
- Microsoft Office/SAP/Salesforce/AWS
- Employee & Community Engagement
- Empathic leadership
Certification
- Certified food safety manager
- ESL certification
- CPR/First Aid-American Red Cross
Active Leadership
KUNTU Village USA Committee (NGO), Lakeland, Florida, Chair Member, 01/01/15, PERMANENT
- Leads fundraising, grant writing, and social media outreach efforts to advance mission goals and increase community awareness.
- Recruits, trains, and coach board members and volunteers, providing civic engagement opportunities and fostering lasting connections.
- Guides over 250 scholars to graduation by providing consistent support and engaging with partners on educational initiatives.
Timeline
FIELD OPERATIONS SUPERVISOR
Coca-Cola Southwest Beverages LLC
09.2023 - Current
DISTRIBUTION SUPERVISOR
RAZ Freight Logistics LLC. (partner With Amazon)
04.2022 - 08.2023
OPERATIONS SUPERVISOR/DEI COORDINATOR
Amazon
10.2021 - 04.2022
GRADUATE RESEARCH ASST. /DEAN’S ASST.
West Chester University
08.2018 - 05.2020
ACADEMIC SUPERVISOR
American Eagle Institute
06.2016 - 07.2018
RESIDENTIAL ADVISOR
Twinn Palms Home-stay Services
09.2014 - 05.2016
- Certified food safety manager
- ESL certification
- CPR/First Aid-American Red Cross
Bachelor’s Degree - Political Science And Government
West Chester University of Pennsylvania
Master’s Degree - Public Administration
West Chester University of Pennsylvania
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