Laya Cantea
Riverside,CA
Summary
Diligent with background in customer care administration and history of optimizing customer satisfaction. Proven ability to manage inquiries, resolve issues, and improve service processes. Demonstrated effective communication and problem-solving skills in fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restoration Technician
Service Master Restore & Cleanup
Riverside, CA
04.2024 - 10.2025
- Operated advanced water extraction equipment to restore affected properties.
- Assessed damage and developed effective restoration plans for various environments.
- Collaborated with team members to ensure timely project completion and customer satisfaction.
- Implemented safety protocols while performing mold remediation and fire cleanup tasks.
- Maintained detailed documentation of work performed, materials used, and project timelines.
- Enhanced workflow efficiency by streamlining communication among team members and clients.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Best Buy
Sacramento, CA
11.2022 - 05.2023
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Old Navy, Gap
Sacramento, CA
11.2021 - 01.2023
- Assisted customers in selecting merchandise to enhance shopping experience.
- Maintained product displays and ensured stock levels met demand.
- Processed transactions efficiently using POS systems, ensuring accuracy.
- Collaborated with team members to achieve sales targets and improve service quality.
- Provided product knowledge to customers, enhancing sales opportunities.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in inventory management processes, supporting stock organization and replenishment.
- Adapted to changing store priorities, demonstrating flexibility in fast-paced environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Monterey Trails
Elk Grove, CASkills
- OSHA compliance
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Verbal communication
Certification
- CMA - Certified Medical Assistant
Languages
English
Timeline
Restoration Technician
Service Master Restore & Cleanup
04.2024 - 10.2025
Sales Associate
Best Buy
11.2022 - 05.2023
Sales Associate
Old Navy, Gap
11.2021 - 01.2023
High School Diploma -
Monterey Trails