Layla Aguilar
Summary
Motivated professional with a focus on building positive customer relationships and team collaboration. Proactively identifies needs and delivers effective support in fast-paced environments, ensuring a professional atmosphere and enhancing visitor experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Opulent Trucking
Beach Park, IL
08.2025 - 05.2026
- Greeted visitors and clients, fostering a welcoming and professional environment.
- Answered and redirected calls to personnel, ensuring timely communication and message delivery.
- Provided responsive customer service through timely phone and email interactions.
- Addressed inquiries and resolved issues promptly to boost visitor experience.
- Scheduled appointments, coordinating meeting rooms efficiently for staff.
- Processed payments, providing customers with receipts, bills, and change.
- Entered data accurately into systems to maintain customer record integrity.
- Managed mail distribution and package handling for the operations team.
Stocking Associate
Walmart
Antioch, Illinois
03.2025 - 12.2025
- Conducted inventory checks, maintaining accurate stock levels to support efficient replenishment.
- Stocked shelves with merchandise, ensuring organized displays for improved customer accessibility.
- Arranged product on shelves according to merchandising guidelines, enhancing visual appeal and customer engagement.
- Sorted and organized merchandise by UPC codes to streamline stocking process.
- Cleared and discarded packaging materials to facilitate efficient stocking operations.
- Assisted customers in locating products, improving shopping experience.
- Communicated product availability to inform customers and support purchasing decisions.
Sales Associate
SoleSeekers
Gurnee, Illinois
09.2024 - 03.2025
- Guided customers in product selection and purchasing decisions, enhancing overall satisfaction and loyalty.
- Interacted with customers to deliver exceptional service and support, building lasting relationships.
- Delivered attentive service to customers in-person and over the phone, ensuring consistently positive experiences.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
Education
Bachelor of Science - Business Management
Roosevelt University
Chicago, IL05-2029
High School Diploma -
Zion Benton Township High School
Zion, IL05-2025
Skills
- Reception area setup
- Front office management
- Incoming call management
- Telephone support
- Appointment scheduling
- Meeting scheduling
- Mail organization
- Customer service
- Client communication
- Inventory management
- Office supplies inventory management
- Data entry
- Microsoft Excel
- Microsoft Word
- Computer literacy
- Time management
- Team collaboration
- Active listening
- Communication skills
- Cash handling
- Scheduling
Affiliations
- Volunteers at Community events
- Volnteers and dedicates time to help market Opulent Trucking
Accomplishments
Hugh O'Brian Youth Leadership award (2022)
Education and Training
College Student
Languages
English
Timeline
Front Desk Receptionist
Opulent Trucking
08.2025 - 05.2026
Stocking Associate
Walmart
03.2025 - 12.2025
Sales Associate
SoleSeekers
09.2024 - 03.2025
Bachelor of Science - Business Management
Roosevelt University
High School Diploma -
Zion Benton Township High School