Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Layla Akbar-Grant

Culver City,CA

Summary

Dynamic Technical Specialist with over 11 years of experience across corporate, retail, and government sectors. Proven track record in leadership, strategic planning, and effective problem-solving. Recognized for keen attention to detail and a strong work ethic that drives project success. Committed to leveraging technical expertise to deliver innovative solutions and enhance operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Techincal Specialist

Apple
Santa Monica , CA
02.2024 - Current
  • Provided technical assistance to clients by troubleshooting system problems.
  • Monitored performance of computer systems and networks to ensure proper operation.
  • Collaborated with IT teams to develop solutions for complex technical issues.
  • Troubleshot malfunctions and diagnosed issues for equipment and components.

Recreational Assistant

City of Los Angeles Department of Recreation and Parks
Los Angeles, CA
06.2013 - Current
  • Counted inventory stock to monitor levels and order items.
  • Developed and maintained class rosters to document information about participants.
  • Answered phones and responded to questions by providing information on programs and facilities.
  • Set up facility areas with supplies, tables and chairs for planned activities.
  • Registered individuals for upcoming activities by gathering forms and information.

Specialist

Apple
Los Angeles, CA
06.2022 - 02.2024
  • Exercised versatility in fast-paced, agile work environments.
  • Participated in ongoing training and compliance activities.
  • Balanced competing priorities through deliberate project and time management practices.
  • Facilitated productive clinical and technical customer relationships through intentional external communications.

Pharmacy Associate

CVS Pharmacy
Los Angeles, CA
02.2020 - 11.2022
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Efficiently processed cash register transactions for new and refilled prescription orders.

Paralegal

Douglas Hicks Law
Los Angeles
06.2018 - 03.2021
  • Identified and analyzed legal documents, discoveries and contracts.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Entered data into and managed litigation databases and Excel spreadsheets.
  • Entered client data into CasePeer to manage records and customer relationships

Shift Lead

Sweet Rose Creamery
Los Angeles, CA
09.2018 - 11.2019
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Resolved customer complaints and reported issues to senior management.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Cashier

Frozen Fruit Co.
Santa Monica, CA
06.2018 - 07.2019
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Upheld company standards and compliance requirements for operations.
  • Taught staff upselling techniques to meet revenue targets.

Education

Criminology

California State Polytechnic University, Pomona
Pomona, CA
05.2021

Associate of Science - Administration of Justice

Santa Monica College
Santa Monica, CA
06.2019

High School Diploma -

Culver City High School
Culver City, CA
06.2017

Skills

  • Operations support
  • Multitasking and organization
  • Email correspondence
  • Administrative duties
  • Workflow optimization
  • Business acumen
  • Time management
  • Calm demeanor

Certification

  • First Aid and CPR, City of Los Angeles - 2023

References

References available upon request.

Timeline

Techincal Specialist

Apple
02.2024 - Current

Specialist

Apple
06.2022 - 02.2024

Pharmacy Associate

CVS Pharmacy
02.2020 - 11.2022

Shift Lead

Sweet Rose Creamery
09.2018 - 11.2019

Paralegal

Douglas Hicks Law
06.2018 - 03.2021

Cashier

Frozen Fruit Co.
06.2018 - 07.2019

Recreational Assistant

City of Los Angeles Department of Recreation and Parks
06.2013 - Current

Criminology

California State Polytechnic University, Pomona

Associate of Science - Administration of Justice

Santa Monica College

High School Diploma -

Culver City High School

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Layla Akbar-Grant