Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Layla Alcala

Austin,TX

Summary

Hardworking, enthusiastic professional with relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables and guest of all volumes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Matt's El Rancho
Austin, Texas
08.2023 - Current
  • Provided excellent customer service in a fast-paced, vibrant dining environment.
  • Executed timely delivery of food and beverages while maintaining high-quality service standards.
  • Managed multiple tables efficiently while maintaining a friendly, and welcoming demeanor.

Beverage Cart Attendant

ShadowGlen Golf Course
Manor, Texas
09.2023 - 08.2024
  • Delivered beverages and snacks to golfers on the course.
  • Maintained cleanliness and organization of the beverage cart.
  • Provided excellent customer service to enhance guest experiences.
  • Assisted with inventory management and restocking supplies.

Bartender

512 Bar
Austin, Texas
06.2022 - 08.2023
  • Maintained cleanliness and organization of bar area and equipment.
  • Provided excellent customer service while managing multiple drink orders efficiently.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Assisted in training new bartenders on proper techniques and menu items.

Server/Bartender

Chili's Restaurant
Austin, Texas
02.2020 - 03.2022
  • Provided excellent customer service to create a welcoming dining environment.
  • Mix and prepare cocktails for the bar and restaurant.
  • Restock and maintain bar inventory and supplies.
  • Collected money and payments while handling cash-handling procedures.
  • Trained new employees on serving and QA positions.

Lead Associate

Raising Cane's Restaurants
Austin, Texas
05.2018 - 01.2020
  • Engage customers through a welcoming smile and positive attitude
  • I ran the front counter and drive-through window, helping to expedite food.
  • I was trained on the grill and fryer as well, being able to help wherever needed.

Education

Some College (No Degree) - Early Childhood Care And Education

Austin Community College
Austin, TX

Skills

  • Early childhood education
  • Effective communication
  • Customer service
  • Inventory management
  • Employee training
  • Memory retention
  • Cleanliness standards
  • Strong work ethic
  • Point of sale (POS) system operations
  • Child development

Certification

  • TABC
  • Food Handler's Certification
  • CBCU

Accomplishments

  • MVP Award at Raising Cane's (2019)

Timeline

Beverage Cart Attendant

ShadowGlen Golf Course
09.2023 - 08.2024

Server

Matt's El Rancho
08.2023 - Current

Bartender

512 Bar
06.2022 - 08.2023

Server/Bartender

Chili's Restaurant
02.2020 - 03.2022

Lead Associate

Raising Cane's Restaurants
05.2018 - 01.2020

Some College (No Degree) - Early Childhood Care And Education

Austin Community College

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