Layla Allen

Cape Girardeau,MO

Summary

Seasoned Manager on Duty overseeing daily operations, managing staff, and ensuring customer satisfaction. Skilled in conflict resolution, team leadership and creating efficient workflow protocols. Capable of handling, high-pressure situations and decision-making.

Overview

years of professional experience

Work History

Manager on Duty

River city desserts/My daddy’s cheesecake

09.2022 - 10.2023

Monitored team performance to sustain high customer satisfaction.
Allocated responsibilities to staff and oversaw project updates.
Trained new associates in company policies, guaranteeing consistent customer care.
Increased customer contentment by swiftly handling and resolving service inquiries.

Assistant General Manager

Acees Food and fuel/ formally known as Winks

12.2020 - 12.2022

Directed daily store operations efficiently.
Maintained high levels of customer service.
Monitored inventory levels consistently.
Identified opportunities for reducing expenses.
Resolved client issues quickly and courteously.
Delivered training to team on correct protocols.
Led candidate interviews to enhance recruitment efforts.
Oversaw document preparation while managing administrative tasks.
Ensured accurate management of store cash intake.

Manager

River City Deserts LLC./friends cafè

02.2018 - 06.2020

Created and deployed initiatives to improve customer experience.
Provided coaching, mentoring, and training for skill improvement.
Monitored budgets and expenses to ensure optimal cost-efficiency.
Led teams effectively during organizational changes.
Effectively managed vendor relationships to ensure timely procurement.
Oversaw employee performance and resolved concerns.
Reduced employee turnover by ensuring proper selection process.
Handled customer issues and complaints needing higher-level attention.

Education

GED -

Cape Central High School, Cape Girardeau, MO

06-2013

Skills

Management
Team Building
Guest relations and accommodations

Hospitality service expertise
Inventory control/oversight
Time management

Timeline

Manager on Duty - River city desserts/My daddy’s cheesecake

09.2022 - 10.2023

Assistant General Manager - Acees Food and fuel/ formally known as Winks

12.2020 - 12.2022

Manager - River City Deserts LLC./friends cafè