Layla Allen
Cape Girardeau,MO
Summary
Seasoned Manager on Duty overseeing daily operations, managing staff, and ensuring customer satisfaction. Skilled in conflict resolution, team leadership and creating efficient workflow protocols. Capable of handling, high-pressure situations and decision-making.
.
Overview
6
6
years of professional experience
Work History
Manager on Duty
River city desserts/My daddy’s cheesecake
09.2022 - 10.2023
- Monitored team performance to sustain high customer satisfaction.
- Allocated responsibilities to staff and oversaw project updates.
- Trained new associates in company policies, guaranteeing consistent customer care.
- Increased customer contentment by swiftly handling and resolving service inquiries.
Assistant General Manager
Acees Food and fuel/ formally known as Winks
12.2020 - 12.2022
- Directed daily store operations efficiently.
- Maintained high levels of customer service.
- Monitored inventory levels consistently.
- Identified opportunities for reducing expenses.
- Resolved client issues quickly and courteously.
- Delivered training to team on correct protocols.
- Led candidate interviews to enhance recruitment efforts.
- Oversaw document preparation while managing administrative tasks.
- Ensured accurate management of store cash intake.
Manager
River City Deserts LLC./friends cafè
02.2018 - 06.2020
- Created and deployed initiatives to improve customer experience.
- Provided coaching, mentoring, and training for skill improvement.
- Monitored budgets and expenses to ensure optimal cost-efficiency.
- Led teams effectively during organizational changes.
- Effectively managed vendor relationships to ensure timely procurement.
- Oversaw employee performance and resolved concerns.
- Reduced employee turnover by ensuring proper selection process.
- Handled customer issues and complaints needing higher-level attention.
Education
GED -
06-2013
Skills
- Management
- Team Building
- Guest relations and accommodations
- Hospitality service expertise
- Inventory control/oversight
- Time management
Timeline
Manager on Duty - River city desserts/My daddy’s cheesecake
09.2022 - 10.2023
Assistant General Manager - Acees Food and fuel/ formally known as Winks
12.2020 - 12.2022
Manager - River City Deserts LLC./friends cafè
02.2018 - 06.2020
Cape Central High School - GED,
Similar Profiles
Billy MontagueBilly Montague
Wine and Spirits Representative at River City Distributing Co/Keg 1 River CityWine and Spirits Representative at River City Distributing Co/Keg 1 River City
Bryan NeumannBryan Neumann
Sales Representative at Keg 1 River City, formerly River City DistributingSales Representative at Keg 1 River City, formerly River City Distributing
Amanda OlenAmanda Olen
Restaurant Guest Service Manager at River City Grill And Italia At River CityRestaurant Guest Service Manager at River City Grill And Italia At River City
William SlinkardWilliam Slinkard
Career Life Insurance Agent at Globe Life Liberty National DivisionCareer Life Insurance Agent at Globe Life Liberty National Division
Caidyn BuhsCaidyn Buhs
Front Desk Associate at Heartland Weight Loss ClinicFront Desk Associate at Heartland Weight Loss Clinic