Layla Bessant
Satellite Beach,FL
Summary
Dynamic and results-oriented professional with a proven track record at Santikos Entertainment and AAFES, excelling in high-stress environments and customer satisfaction. Leveraged exceptional communication and sales proficiency to enhance guest experiences and resolve conflicts, boosting loyalty and operational efficiency. Demonstrates strong teamwork and quick-learning abilities, ensuring peak performance and cleanliness in all tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cast Member
Santikos Entertainment
04.2023 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Customer Service Representative
Army And Air Force Exchange Service, AAFES
06.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Food Preparation Specialist
Army And Air Force Exchange Service AAFES
12.2019 - 06.2021
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Guaranteed customer satisfaction by quickly delivering orders.
- Increased kitchen productivity by delegating tasks effectively among team members based on individual strengths and skillsets.
Education
Associate of Science - Biology
Northwest Vista College
San Antonio, TX12-2024
Skills
- Quick-learning
- Strong teamwork
- Exceptional communication
- Sales proficiency
- Reliable
- Hard Work
Certification
- Texas Food Handlers
- TABC Certification
Timeline
Cast Member
Santikos Entertainment
04.2023 - Current
Customer Service Representative
Army And Air Force Exchange Service, AAFES
06.2021 - 06.2022
Food Preparation Specialist
Army And Air Force Exchange Service AAFES
12.2019 - 06.2021
Associate of Science - Biology
Northwest Vista College
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