Kierstin Yanez
Cibolo,TX
Summary
Dynamic Customer Service Representative with exceptional oral and written communication skills, strong active listening, and analytical problem-solving abilities. Committed to enhancing customer experiences through a service-oriented approach, adept at understanding customer needs and delivering tailored solutions that foster loyalty. Proven track record of effectively resolving issues and exceeding customer expectations, contributing to a positive brand image and long-term relationships. Passionate about creating meaningful interactions that drive satisfaction and retention.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Santikos Entertainment
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Facilitated open communication between different departments, ensuring seamless coordination of guest services.
- Boosted sales performance by consistently meeting and exceeding established sales goals.
- Mentored new sales representatives, providing training and guidance on effective sales techniques.
Education
High School Diploma -
Steel High School
Cibolo, TX05.2021
Skills
- Customer service
- Problem-solving
- Adaptability and flexibility
- Team collaboration
- Time management
- Task prioritization
- Professional telephone demeanor
- Filing
- Staff training
Timeline
Customer Service Representative
Santikos Entertainment
08.2021 - Current
High School Diploma -
Steel High School
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