Layla Brunney
Lancaster,OH
Summary
Dynamic banking professional with extensive experience at Woodforest Bank, excelling in customer service and cash management. Proven track record in enhancing client satisfaction through effective relationship building and product promotion. Skilled in financial planning and risk management, consistently delivering results that drive branch performance and operational efficiency.
Overview
5
5
years of professional experience
Work History
Banker
Woodforest Bank
Lancaster, OH
01.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
- Maintained knowledge of banking products to effectively promote services and support client needs.
- Collaborated with team members to streamline operations, improving overall workflow efficiency.
- Conducted routine audits of financial documents to ensure adherence to internal policies and procedures.
- Led initiatives to enhance customer engagement through targeted outreach programs and workshops.
- Analyzed branch performance metrics, identifying areas for improvement and implementing strategic solutions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Server
The Mediterranean
Lancaster, OH
05.2021 - 12.2023
- Delivered exceptional customer service by anticipating guest needs and providing timely assistance.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Trained new servers on menu offerings, service standards, and effective communication techniques.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Millersport Highschool
Millersport, OH2022
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Product promotion
- Goal planning
- Cross-selling expertise
- Consumer banking
- Relationship building
- Customer Service-oriented
- Customer education
- Developing customer relationships
- Risk management policies
- Bank sales
- Teller experience
- Educating clients
- Money handling
- Quality control
- Branch operations
- Financial planning
- Teller support
- Check cashing and withdrawals
- Daily ledgers
- ATM balancing
- Wealth management
- Account openings
- Financial advice
- Banking software proficiency
- Account updating
- Loan payment processing
- Loan origination
- Audit procedures
- Loan approvals
Timeline
Banker
Woodforest Bank
01.2024 - Current
Server
The Mediterranean
05.2021 - 12.2023
High School Diploma -
Millersport Highschool