Layla Carreon
Culver City,CA
Summary
Results-driven professional with extensive client-facing experience in education and fitness. Expertise in fostering relationships, resolving concerns, and enhancing customer satisfaction through effective communication and consultative problem-solving. Aiming to utilize strong interpersonal skills to drive engagement in an Inside Sales Representative role.
Overview
5
5
years of professional experience
Work History
Marine Biology Teacher
Saint Monica Preparatory
Santa Monica, CA
08.2022 - Current
- Fostered high engagement through interactive learning, leading to increased student participation and improved retention
- Delivered engaging presentations, simplifying complex topics to enhance understanding and boost participation
- Adapt messaging and teaching approach based on individual needs—demonstrating strong consultative communication skills
- Build strong relationships with students, parents, and faculty through consistent, clear communication
Front Desk Associate
Iron LA Fitness
Santa Monica, CA
06.2023 - 10.2024
- Served as first point of contact for members, delivering high-quality customer experience and building rapport
- Managed high-volume inbound inquiries via phone and in-person, addressing questions and concerns promptly
- Assessed member needs and promoted relevant services, enhancing membership retention and creating upsell opportunities
- Resolved customer issues quickly, improving satisfaction and overall experience
Front Desk Associate
Burn Fitness Health Club
Santa Monica, CA
04.2021 - 06.2023
- Managed 50+ customer interactions daily to ensure satisfaction and resolve inquiries
- Facilitated membership retention and upsell opportunities through personalized conversations
- Cultivated relationships with members to strengthen loyalty
- Assisted with scheduling, inquiries, and service recommendations based on customer needs
Front Desk Associate & Teacher Assistant
Zooga Yoga
Culver City, CA
03.2022 - 10.2022
- Facilitated front desk operations, delivering exceptional service to parents and students
- Assisted instructors in creating a positive, engaging environment for clients and students
- Enhanced communication and multitasking skills in a fast-paced environment
Education
Current Enrolled
Santa Monica College
Santa Monica, CA03-2026
High School Diploma -
Santa Monica High School
Santa Monica, CASkills
- Curriculum Development
- Customer Relationship Management
- Communication & Persuasion
- Problem Solving & Objection Handling
- Time Management & Multitasking
- Team Collaboration
Affiliations
Completed Long Beach Marathon 2025
Timeline
Front Desk Associate
Iron LA Fitness
06.2023 - 10.2024
Marine Biology Teacher
Saint Monica Preparatory
08.2022 - Current
Front Desk Associate & Teacher Assistant
Zooga Yoga
03.2022 - 10.2022
Front Desk Associate
Burn Fitness Health Club
04.2021 - 06.2023
Current Enrolled
Santa Monica College
High School Diploma -
Santa Monica High School