Layla Hayes
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles. Experience supporting projects with well-coordinated and performance-driven strategies for information and document management. Excellent relationship-building and planning abilities.
Overview
7
7
years of professional experience
Work History
Family Nanny
Care.com Inc
Eugene, OR
08.2025 - 08.2026
- Managed daily schedules and activities for children of varying ages.
- Implemented routines to foster discipline and good behavior in children.
- Facilitated safe, caring, and warm environment for children to stimulate development.
- Developed strong relationships with both parents to ensure open communication regarding the children's progress.
- Provided emotional support during times of stress or transition.
- Organized age appropriate activities such as arts and crafts, games, outdoor play, reading time, and music.
- Encouraged positive behavior by providing clear expectations and consistent discipline techniques.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Transported children to and from school, extra-curricular activities and play-dates.
- Engaged in creative problem solving techniques when faced with challenging situations.
- Met weekly with parents to review schedules, discuss any changes in plans or address any concerns about their children's well-being.
- Took initiative in researching new ways to engage the children through educational activities outside of the home setting.
- Negotiated conflicts among children, teaching problem-solving and communication skills.
- Managed daily schedules for multiple children, ensuring timely attendance at school and extracurricular activities.
Campus Brand Ambassador
The Pivotal Companies
Eugene, OR
05.2026 - 07.2026
- Short-term Contract
- Engaged students through social media campaigns and on-campus events.
- Collaborated with marketing teams to develop brand awareness strategies.
- Conducted market research to identify trends and student interests.
- Provided feedback on brand initiatives to enhance outreach efforts.
- Implemented targeted marketing to drive product awareness and performance.
Data Collector
Ed Ctr on Teaching & Learning
Eugene, OR
01.2026 - 07.2026
- Collected, organized, and maintained research data for a study on learning tools for children with developmental disabilities before enrolling in kindergarten.
- Data entry and processing through Qualtrics.
- Provided compensation for research participants.
- Collaborated with research staff and team members to ensure goals and project deadlines were met.
- Adapted to new technology systems and processes to enhance research efficiency.
- Coordinated schedules between team members, managed documentation, and delivered deadline-driven results.
- Conducted field and observational data collection following established research protocols and ethical guidelines to support project analysis and reporting.
- Motivated to take the lead on objectives and problem solve with minimal oversight.
- Demonstrated strong attention to detail, time management, and problem-solving skills in a research environment.
- Tailored interactions based on client specific needs.
Community Assistant
American Campus Communities
Eugene, OR
08.2024 - 04.2025
- Administrative coordination of tasks such as package management, filing, and other management assigned duties.
- Front desk receptionist serving as the first point of contact by answering phones, responding to emails, and assisting residents and prospective tenants with inquiries.
- Developed proficiency in the use of Docusign to prepare, route, and release documents and contracts along with the use of Microsoft office suite.
- Utilized Salesforce and other property management software to manage leads, update resident information, track leasing activities, and submit tickets to facilitate property management.
- Management of confidential documents and information in a compliant manner in line with privacy regulations and company policy.
- Intake and processing of invoices from third-party vendors.
- Took initiative in delegating tasks and creating spreadsheets and organizational tools to improve team efficiency and reduce workload for management.
- Professional cross-functional communication with in-house teams, other properties, corporate teams, IT, external vendors, and customers.
- Selected to participate in corporate executive-level meetings.
- Demonstrated a positive, can-do attitude while being highly focused and productive especially when meeting high-stakes deadlines.
- Skilled at building customer and vendor relationships.
- Conducted in-person property tours for prospective residents, showcasing community features and amenities to drive leasing sales.
- Created engaging social media content and assisted with marketing campaigns to promote community events and leasing specials on platforms like Instagram, TikTok, and Facebook.
- Planned, promoted, and executed resident events to foster a positive and engaging community atmosphere.
- Demonstrated comfortability in changing technology and new ways of working.
Swim Instructor
Steve Wallen Swim School
Roseville, CA
01.2022 - 12.2023
- Developed and implemented swim lessons for children and adults, focusing on water safety and skill progression.
- Customized swim plans based on individual needs and reassessed plans as client skill levels improved.
- Provided real-time feedback with verbal and tactile cues to improve technique and promote water safety.
- Maintained schedules for clients and fellow swim instructors.
- Fostered an inclusive and welcoming environment for clients of all ages and skill levels.
Swim Coach
Granite Bay Gators
Granite Bay, CA
04.2019 - 07.2022
- Developed and implemented age and skill level-appropriate coaching curriculum for students from elementary to high school levels.
- Supported students during competitive meets, offering encouragement and feedback for improvement.
- Used verbal and tactile cues to enhance swimming form and safety.
- Communicated with parents regularly to provide updates on swimmer progress, strengths, and areas for improvement.
- Managed scheduling for team and coaching staff.
Assistant Head Coach
White Water Aquatics
Granite Bay, CA
11.2021 - 02.2022
- Assisted in launching a new off-season swim development program, helping with recruitment and program development.
- Managed team and coaching staff schedules and maintained relationships with clients and coaches.
- Developed and maintained the program's social media presence.
- Fostered a positive learning environment for swimmers and communicated development progress to parents.
Education
Bachelor of Science - Psychology, Minor in Media Studies
University Of Oregon
Eugene, OR12-2025
High School Diploma -
Granite Bay High School
Granite Bay, CA06-2022
Skills
- Proactive communication
- Administrative support
- Data collection and analysis
- Project management
- Team collaboration
- Customer communication
- Time management and scheduling
- Conflict resolution
- Customer Service
- Relationship Building
- Social Media Marketing
- Property Management Software
- Research methodologies
- Event Planning
- Coordination
- Interpersonal Skills
- Coaching
- Educational support
- Office equipment maintenance
- Documentation and recordkeeping
- Telephone etiquette
- Tech-Savvy
- Google suite proficiency
- Microsoft suite proficiency
- Attention to detail
- Scheduling appointments
- Office administration
- Vendor relations
- Goal setting
- Workflow coordination
https://www.linkedin.com/in/layla-hayes-170462227/
Timeline
Campus Brand Ambassador
The Pivotal Companies
05.2026 - 07.2026
Data Collector
Ed Ctr on Teaching & Learning
01.2026 - 07.2026
Family Nanny
Care.com Inc
08.2025 - 08.2026
Community Assistant
American Campus Communities
08.2024 - 04.2025
Swim Instructor
Steve Wallen Swim School
01.2022 - 12.2023
Assistant Head Coach
White Water Aquatics
11.2021 - 02.2022
Swim Coach
Granite Bay Gators
04.2019 - 07.2022
Bachelor of Science - Psychology, Minor in Media Studies
University Of Oregon
High School Diploma -
Granite Bay High School