Layla Hill
Redwood Falls,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Jackpot Junction Casino Hotel
11.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Processed payments accurately while adhering to company policies and procedures.
Barista
Jackpot Junction Casino Hotel
04.2022 - 06.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Jackpot Junction Casino Hotel
01.2020 - 06.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
High School Diploma -
Redwood Valley High School
Redwood Falls, MN06.2020
Skills
- Resolution-oriented
- Time Management
- Effective Planning
- Problem-solving skills
- Listening Skills
Timeline
Front Desk Associate
Jackpot Junction Casino Hotel
11.2023 - Current
Barista
Jackpot Junction Casino Hotel
04.2022 - 06.2023
Barista
Jackpot Junction Casino Hotel
01.2020 - 06.2021
High School Diploma -
Redwood Valley High School
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