Layla Hung
HLC Group, LLC
Haines City,Florida
2
Languages
1
Certification
22
years of professional experience
Detail-oriented office management professional with expertise in customer service, data entry, and organized filing systems. Enhances productivity and operational efficiency through effective administrative support. Recognized for strong ethical standards and reliability while fostering a positive workplace atmosphere.
Work History
Office Manager
7 Years 10 Months- Managed digital and physical filing systems, ensuring secure and organized access to sensitive documents for authorized personnel.
- Drafted professional correspondence and maintained client databases, enhancing overall communication accuracy and client service.
- Coordinated virtual meetings and prepared agendas, promoting effective team communication and collaboration.
- Worked remotely to support team operations
Loan Officer Assistant
1 Year- Compiled confidential client documentation to support accurate loan processing.
- Communicated application status to clients, ensuring informed and timely updates.
- Assisted loan officers in processing applications, ensuring timely and accurate submission of documentation.
- Coordinated communication between clients and lenders to facilitate smooth loan transactions.
- Reviewed loan files for completeness and compliance with underwriting standards and guidelines.
Administrative Assistant
6 Years 9 Months- Managed incoming calls and client greetings to ensure efficient front desk operations.
- Administered secure filing systems, ensuring compliance with privacy policies to safeguard sensitive information.
- Oversaw scheduling and coordination of appointments for real estate agents.
- Optimized office operations through implementation of efficient filing and documentation systems.
- Facilitated effective dialogue between clients and agents to enhance service delivery and responsiveness.
- Oversaw daily operations of a team of more than 20 realtors to ensure effective collaboration and service delivery.
Escrow Assistant
1 Year 7 Months- Gathered contact and financial information necessary for processing escrow transactions.
- Prepared, sent, and delivered critical documents to appropriate parties.
- Drafted documents, managed incoming phone calls, and emails, and responded promptly to requests for information.
- Oversaw the disbursement of funds and coordinated appointment scheduling to ensure efficient workflow.
- Requested title reports and resolved information inquiries from clients and colleagues to ensure timely communication.
- Provided customer service to clients in a professional manner. with a strong focus on responsiveness and professionalism.
Owner-Operator
3 Years 9 Months- Launched a new store location, responsible for recruiting, training, and onboarding new staff members.
- Launched new store location, recruiting, training, and onboarding staff to enhance operational readiness.
- Executed staffing decisions, including promotions, demotions, and terminations, to align with business objectives.
- Managed product and supplier relationships in electronics distribution, optimizing supply chain performance through strategic partnerships.
- Identified and managed product and supplier relationships within the electronics distribution industry to optimize supply chain performance.
- Utilized strong interpersonal skills to collaborate with third-party logistics providers, customer service managers, and logistics teams.
Education
Associate of Science - Business Administration Management
John Hopkins - Intro To Ambulatory Healthcare Mgmt - Medical Technology
Skills
Office management
Administrative support
Communication etiquette
Organizational skills
Data entry
Clerical support
Office administration
Customer service excellence
Customer service
Client relations
Mail handling
Effective correspondence
Policy implementation
Certification
Coursera–Med Certs -Certificate Medical Office Procedures and Admin Fundamentals-3Course, Microsoft Office – Outlook, Word, Excel, PowerPoint Certification
Languages
English - Proficient
Spanish - Proficient
Interests
Yoga
Fashion and Style
Food Tourism
I like trying new recipes and food trends.
Personal Development and Self-Improvement
All things Travel
Career Break
- Dates: 09/2019 – 12/2024
- Dedicated this period to full-time caregiving during the COVID-19 pandemic and assisted with family relocation. Throughout this time, I continued to fulfill remote office management responsibilities and maintained professional development.
Timeline
Office Manager
HLC Group, LLC
12.2018 - CurrentRead More
Loan Officer Assistant
CNN Mortgage
08.2016 - 08.2017Read More
Administrative Assistant
Century 21 Desert Estates
10.2009 - 07.2016Read More
Escrow Assistant
Camelback Title
03.2008 - 10.2009Read More
Owner-Operator
Lachis Enterprises (dba Lachis Boutique)
05.2004 - 02.2008Read More
Miami Dade College
Associate of Science from Business Administration Management
Read More
Coursera
John Hopkins - Intro To Ambulatory Healthcare Mgmt from Medical Technology
Read More