Summary
Overview
Work History
Education
Skills
Skills And Certificates
Certification
Timeline
Generic

Layla Islam

Newark

Summary

Dynamic and results-driven professional with a proven track record at Ray Catena Mercedes Benz of Union, excelling in customer communication and sales techniques. Adept at multitasking and building relationships, I consistently enhance customer satisfaction while ensuring accurate billing and invoicing. Committed to driving revenue and fostering loyalty through exceptional service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Receptionist/ Billing Assistant

Ray Catena Mercedes Benz of Union
06.2024 - Current
  • Creating detailed invoices for each customer transaction, including vehicle details, services performed, parts used, and final cost.
  • Accurately inputting customer and transaction information into the dealership management system (DMS).
  • Checking that invoices reflect the correct pricing based on current dealership policies and agreements.
  • Customer communication
  • Greeting and directing clients
  • Assigning sales people clients

Front Desk Receptionist/ Sales Associate

Hand & Stone Massage and Facial Spa
Chatham
08.2023 - 07.2024
  • Addressed customer needs and made product recommendations to increase sales.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Cleaned Front and Back of house as well as kept up with laundry.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Build relationships with customers to encourage repeat business.
  • Tallied cash drawer at beginning and end of each work shift.
  • Answered questions about store policies, sold memberships, gift cards and products

Sales Associate/ Brand Ambassador

Nordstrom
Short Hills
11.2022 - 12.2023
  • Company Overview: The Mall at Short Hills
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Quoted prices, credit terms and other bid specifications.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Engage with customers to build rapport and loyalty.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built relationships with customers and community to promote long term business growth.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • The Mall at Short Hills

Food Expert/ Customer Service

Target
Newark
09.2022 - 08.2023
  • Company Overview: Hackettstown
  • Addressed and resolved customer complaints to increase trust and satisfaction.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Preserved freshness of food by storing food in designated containers and storage areas within the freezer or refrigerator.
  • Hackettstown

Education

High School Diploma -

Hackettstown High School
Hackettstown
06.2022

Some College (No Degree) - Process of earning Bachelors Degree

KEAN University
Union, NJ

Skills

  • Ability to multitask
  • Relationship building
  • Sales techniques
  • Attention to detail
  • Customer communication
  • Patience
  • Cash handling accuracy
  • Sales expertise
  • Time management
  • Listening skills
  • Strategic planning
  • Customer service
  • Personal shopping
  • Returns and refunds
  • Answering customer questions
  • Time management
  • Team collaboration
  • Problem solving

Skills And Certificates

  • BLS Certification
  • Ability to Multitask
  • Great Communication
  • Time consistent
  • Patience
  • Cash Handling Accuracy
  • Money Handling
  • Sales Expertise
  • Time Management
  • Listening Skills
  • Strategic Planning
  • Serve Customers
  • Personal Shopping
  • Returns and Refunds
  • Answering Customer Questions

Certification

  • CPR Certificate

Timeline

Receptionist/ Billing Assistant

Ray Catena Mercedes Benz of Union
06.2024 - Current

Front Desk Receptionist/ Sales Associate

Hand & Stone Massage and Facial Spa
08.2023 - 07.2024

Sales Associate/ Brand Ambassador

Nordstrom
11.2022 - 12.2023

Food Expert/ Customer Service

Target
09.2022 - 08.2023

High School Diploma -

Hackettstown High School

Some College (No Degree) - Process of earning Bachelors Degree

KEAN University

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Layla Islam