Layla Koch
Waterford
Summary
Enthusiastic Cast Member known for high productivity and efficiency in task completion. Possess specialized skills in customer service, communication, and problem-solving. Excel in teamwork, adaptability, and empathy, ensuring exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Cast Member
MJR Waterford Digital Cinema 16
Waterford
12.2022 - Current
- Directed patrons to restrooms and other amenities within facility.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed payments on cash register and counted back bills and change to patrons.
- Kept movie theater lobby, front counter and restrooms neat and clean throughout shift.
Crew Member
McDonald's
Waterford
09.2020 - 10.2020
- Maintained safe food handling practices to prevent germ spread.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Walled Lake Northern High School
Commerce, MI06-2024
Some College (No Degree) - General Studies
Oakland Community College
Bloomfield Hills, MISkills
- Customer service
- Cash handling
- Food safety
- Team collaboration
- Communication skills
- Workplace efficiency
- Store opening and closing
- Problem-solving
- Taking orders
- Cleaning and sanitizing
- Working independently
Timeline
Cast Member
MJR Waterford Digital Cinema 16
12.2022 - Current
Crew Member
McDonald's
09.2020 - 10.2020
High School Diploma -
Walled Lake Northern High School
Some College (No Degree) - General Studies
Oakland Community College
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