Layla Maccaroni

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Increased sales significantly by upselling higher-end products to customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.

• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

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• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Answered phone calls to take orders, give information and document reservations.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.