LAYLA MARTINEZ
Land Lakes,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server/Barback
Tiki Cove
Land O' Lakes, Florida
2026.07 - Current
- Provided attentive service in a fast-paced, high-volume restaurant and bar environment.
- Managed multiple tables and high-value guest tabs while maintaining excellent customer service.
- Served beer, wine, cocktails, and other alcoholic beverages with accuracy and professionalism.
- Recommended drinks, appetizers, and entrées to increase sales and improve the guest experience.
- Supported bartenders by restocking alcohol, ice, glassware, and other bar supplies.
- Used Toast POS to accurately process orders and payments while working closely with bar and kitchen staff.
Server
Buffalo Wild Wings
Wingate, NC
2025.08 - 2026.05
- Provided friendly and efficient service in a busy, fast-paced sports bar environment.
- Managed multiple tables while accurately processing food and beverage orders.
- Recommended menu items, specials, and promotions to improve the guest experience and increase sales.
- Worked closely with kitchen and service staff while resolving guest concerns professionally and maintaining a clean dining area.
Server
Kicken Wings
Hudson, FL
2024.12 - 2025.08
- Welcomed guests and provided friendly, professional service throughout their dining experience.
- Served food and beverages promptly while using the POS system to place orders and process payments accurately.
- Maintained clean dining areas and followed alcohol service and safety standards.
Shift Lead Guest Services
Tampa Bay Sporting Clays
Land O Lakes, FL
2021.06 - 2025.08
- Greeted and checked in guests with professionalism and warmth, while enhancing overall event experience for over 100 participants.
- Processed payments and balanced cash drawers with 100% accuracy.
- Trained and mentored new team members, ensuring adherence to service standards and fostering a positive team environment.
- Ensured proper documents were obtained for firearm rentals and gun transfers.
- Conducted quality controls and inventory checks for ammunition, guns, and merchandise, maintaining compliance and safety standards.
Barista
Aroma Joe's
Land O Lakes, FL
2023.01 - 2024.12
- Greeted guests, took food and drink orders, and provided tailored menu recommendations to enhance customer experience.
- Engaged with customers during peak times to foster a fun, positive atmosphere.
- Coordinated table service during dine-in hours and streamlined drive-through operations for efficient service.
Education
High School Diploma -
Land O Lakes High School
Land O Lakes, FL2024-06
Bachelor of Science - Business Management
Wingate University
Wingate, NCSome College (No Degree) - Business Management
University of South Florida
Tampa, FL2026-09
Skills
- POS system operations (Toast)
- Multitasking and organization
- Cocktail preparation
- Table management
- Sales optimization
- Customer service
- Exceptional customer service
- Customer relationship management
- Team collaboration
- Inventory management
- Problem solving
Timeline
Server/Barback
Tiki Cove
2026.07 - Current
Server
Buffalo Wild Wings
2025.08 - 2026.05
Server
Kicken Wings
2024.12 - 2025.08
Barista
Aroma Joe's
2023.01 - 2024.12
Shift Lead Guest Services
Tampa Bay Sporting Clays
2021.06 - 2025.08
High School Diploma -
Land O Lakes High School
Bachelor of Science - Business Management
Wingate University
Some College (No Degree) - Business Management
University of South Florida