Layla Masoud
Milwaukee
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Skilled Assistant Mechanic with hands-on experience in vehicle repair and maintenance. Bring strengths in troubleshooting, repair recommendations, and customer service. Have made significant contributions to previous roles by improving workshop efficiency and maintaining high levels of customer satisfaction. Committed to upholding highest standards of safety and workmanship.
Well-qualified automotive repair professional skilled at conducting inspections, diagnosing issues and working with diverse vehicles. Proficient in scheduled service, reading technical manuals, and scoping instruments. Current ASE Master Certification.
Talented professional experienced in welding, metal cutting and soldering. Brings strong attention to safety and quality. Team player with skills to read, understand and implement complex instructions.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Assistant Mechanic
Wayne township schools transportation department
Milwaukee
09.2024 - 06.2025
- Assisting current mechanics
- Cleaning the department surroundings
- Organizing and categorizing Parts and supply's
- Driving a service vehicle for road side assistance
- Placing and creating work orders
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
Receptionist/Customer Service Worker
Royal car wash & quick lube
Wayne
02.2023 - 06.2025
- Greeted customers warmly and managed front desk operations efficiently.
- Scheduled appointments for car wash and quick lube services effectively.
- Maintained cleanliness and organization of the reception area at all times.
- Processed payments accurately using point-of-sale systems for transactions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Wayne Valley High School
Wayne, NjSkills
- Customer service
- Point-of-sale operations
- Data entry
- Office organization
- Vehicle maintenance assistance
- Communication skills
- Time management
- Attention to detail
- Documentation and reporting
- Part organization
- Vehicle maintenance
- Effective communication
- Team collaboration
- Adaptability
- Tire balancing
- Steering systems
- Battery maintenance
- Spark plug replacement
- Electrical systems
- Mechanical troubleshooting
- Brake system repair
- Welding and fabrication
Certification
- ASE Certified
Affiliations
- Varsity Bowler
Timeline
Assistant Mechanic
Wayne township schools transportation department
09.2024 - 06.2025
Receptionist/Customer Service Worker
Royal car wash & quick lube
02.2023 - 06.2025
Wayne Valley High School