Layla Mireles
Houston,Texas
Summary
Results-driven Product Operations Lead skilled in inventory management and team development. Enhanced operational efficiency and guest satisfaction through effective communication and problem-solving. Reduced errors and cancellations while maintaining high productivity in fast-paced environments. Committed to driving operational improvements aligned with strategic company objectives.
Overview
8
8
years of professional experience
Work History
Product Operations Lead
lululemon athletica
Houston, TX
01.2025 - Current
- Led and coached teams in inbound processing, refill, omni fulfillment, and inventory movements, ensuring adherence to lululemon operational standards while maintaining pace and accuracy.
- Partnered cross-functionally with floor leadership to support Omni readiness, timely handoffs, and product availability to ensure a seamless guest experience.
- Supported Product Operations Lead responsibilities during Holiday and Peak Season 2025, driving daily BOH execution, task prioritization, and product flow in high-volume environments.
- Processed high unit volumes per shift and reinforced inventory integrity practices, minimizing errors and cancellations.
- Trained and mentored new and developing educators, translating new processes into clear, actionable steps to build confidence and consistency across BOH functions.
- Maintained calm, solutions-oriented leadership during peak demand, resolving operational challenges and minimizing guest-impacting issues.
Sales Lead
White House Black Market
Houston, TX
05.2018 - 11.2021
- Delivered outstanding guest service, earning 96% positive customer service feedback for approachability and product knowledge.
- Managed visual merchandising and merchandise placement to enhance sales performance.
- Processed store inventory to maintain accuracy and ensure smooth operational flow.
Sales Associate
Athleta Inc.
Houston, TX
02.2021 - 07.2021
- Educated guests on new products and features to enhance brand engagement.
- Created welcoming, inclusive environment that reflected brand values.
- Facilitated collaboration among departments to improve efficiency effectively, maintaining composure under pressure.
Education
Bachelor of Science - Kinesiology
Houston Community College
Houston, TX07.2024
Bachelor of Science - Kinesiology
Stephen F. Austin State University
Houston, TX12.2020
Skills
- Product operations management
- Inventory accuracy and shrink awareness
- Team coaching and training
- Omni fulfillment support
- Task prioritization in high-volume environments
- Clear and effective communication
- Attention to detail and accuracy
- Time management and meeting deadlines
- Analytical problem solving and decision-making
- Proficient in ASL
- Conflict resolution and cross-functional collaboration
- Capacity planning and operational efficiency
- Logistics management and production planning
- Scheduling coordination and people management proficiency
- Task delegation and workflow optimization
- KPI tracking and project planning
Notes
This resume is tailored for an internal Product Operations Lead (POL) application and reflects current POL responsibilities and leadership readiness demonstrated during Holiday and Peak Season 2025.
Timeline
Product Operations Lead
lululemon athletica
01.2025 - Current
Sales Associate
Athleta Inc.
02.2021 - 07.2021
Sales Lead
White House Black Market
05.2018 - 11.2021
Bachelor of Science - Kinesiology
Houston Community College
Bachelor of Science - Kinesiology
Stephen F. Austin State University