Heather Mali
Waterford,MI
Summary
Detail-oriented operations professional with experience coordinating inventory, logistics, employee training, and customer service. Skilled at managing multiple priorities, improving operational processes, and supporting team success in fast-paced environments. Known for strong organization, communication, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Product Operations Lead
Lululemon
2024.06 - Current
- Analyzed operational performance metrics to identify trends and implemented strategies for enhanced inventory flow and floor availability.
- Supervise product processing, inventory replenishment, and shipment execution for a high-volume retail environment.
- Lead daily back-of-house operations, ensuring inventory accuracy, organization, and product availability.
- Coordinate all incoming and outgoing shipments while maintaining accuracy and operational efficiency.
- Trained, coached, and mentored employees on operational standards and company procedures to ensure consistent performance and compliance.
- Conduct performance discussions, goal-setting conversations, and development planning with team members.
- Support store leadership by managing cash handling, opening and closing procedures, guest escalations, fraud prevention, and loss mitigation.
- Partnered with cross-functional teams to execute initiatives that improved store performance and supported operational goals.
- Maintain a safe, organized, and efficient back-of-house environment that supports both employees and guests.
Registered Behavior Technician
University Pediatricians Autism Center
2023.04 - 2024.05
- Provided one-on-one Applied Behavior Analysis (ABA) therapy to children and young adults with autism.
- Implemented individualized treatment plans to improve communication, behavioral, social, and daily living skills.
- Collaborated with clinical supervisors and families to align treatment strategies with client goals and enhance developmental outcomes.
- Adapted teaching and communication techniques to meet the unique needs of each client.
- Documented patient progress, ensuring confidentiality and accuracy to track treatment effectiveness.
- Developed strong relationships with clients to build trust and promote engagement in therapy, leading to sustained progress.
Educator
Lululemon
2022.04 - 2023.06
- Educated guests on products through maintained knowledge, improving overall shopping experience.
- Delivered personalized customer service by recommending products tailored to guest needs and activities, enhancing satisfaction.
- Cultivated strong customer relationships, fostering brand loyalty and encouraging repeat business.
- Processed purchases, returns, exchanges, and online orders with accuracy and professionalism.
- Coordinated Buy Online Pick Up In Store (BOPIS) and Ship From Store fulfillment operations.
Assistant Manager
Tropical Smoothie
2021.04 - 2022.01
- Created employee schedules and coordinated onboarding and training for new team members.
- Supported team performance by maintaining service standards and operational efficiency.
- Resolved customer concerns to enhance guest experience and satisfaction.
- Managed inventory levels and placed supply orders to ensure continuous operations.
- Supported daily store operations by managing opening, closing, cash handling, and inventory management tasks.
Education
Diploma -
Seaholm High School
Birmingham, MI2021-01
Skills
- Product Lifecycle Management
- Inventory Management
- Operations Management
- Shipment & Logistics Coordination
- Order Fulfillment
- Inventory Control
- Process Improvement
- Logistics Coordination
- Team Leadership
- Employee Training & Development
- Scheduling & Staffing
- Performance Coaching
- Time Management
- Conflict Resolution
- Customer Service
- Communication
Timeline
Product Operations Lead
Lululemon
2024.06 - Current
Registered Behavior Technician
University Pediatricians Autism Center
2023.04 - 2024.05
Educator
Lululemon
2022.04 - 2023.06
Assistant Manager
Tropical Smoothie
2021.04 - 2022.01
Diploma -
Seaholm High School