Layla Morales
Douglasville,GA
Summary
Driven and bilingual professional with a proven track record at Alexander Shunnarah Personal Injury Attorneys, excelling in client satisfaction and with legal assistant experience. Demonstrated expertise in document editing and exceptional customer service and significantly improving communication. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Legal Assistant
Alexander Shunnarah Personal Injury Attorneys
03.2024 - 11.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines and other important dates.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Disbursement Accounting Specialist
The Dennis Law Firm
04.2023 - 03.2024
- Improved overall accuracy in financial reporting by conducting thorough audits and reviews of records.
- Continuously sought opportunities to improve personal knowledge of current trends within the accounting field by attending conferences and webinars, as well as maintaining relevant certifications.
- Maintained detailed records of all transactions using established filing systems for easy retrieval during audits or investigations.
- Provided excellent customer service when addressing inquiries from vendors regarding payment status or delays.
Chiropractic Assistant
Peachtree Rehab Personal Injury Clinic
01.2021 - 04.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
Education
High School Diploma -
New Manchester High School
Douglasville, GASkills
- Hard working & organized
- Reliable and Punctual
- Notary Public
- Organizational Efficiency
- Exceptional customer service
- Document Editing
- Fluent in Spanish and English
Timeline
Legal Assistant
Alexander Shunnarah Personal Injury Attorneys
03.2024 - 11.2024
Disbursement Accounting Specialist
The Dennis Law Firm
04.2023 - 03.2024
Chiropractic Assistant
Peachtree Rehab Personal Injury Clinic
01.2021 - 04.2023
High School Diploma -
New Manchester High School
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