Layla O’Banner
West Monroe,NY
Overview
8
8
years of professional experience
Summary
My greatest achievement was getting my diploma i came from a rough background was raised by a single mother who did everything she could do to provide me and my siblings a decent life. I’m the oldest of 12 children and hand a huge hand in raising them and creating them who they are today. My siblings are also my greatest achievements in life they all teach me how to be patient and caring.
Work History
Cashier/runner
Goodwill of the Finger Lakes
Cicero, NY
03.2023 - 07.2024
- Maintained accurate cash drawer balance through diligent reconciliation practices.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Implemented promotional displays to increase product visibility and drive sales.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty retention.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Organized and stocked shelves efficiently to enhance product visibility.
- Adapted quickly to changes in inventory layout, supporting promotional displays effectively.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Food Service Worker
Taco Bell
Cicero, NY
06.2022 - 10.2022
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Food Service Worker
DriftWood Barbque
Clayton NY
03.2019 - 07.2019
- Prepared and assembled food items according to safety and quality standards.
- Maintained cleanliness of workstations, ensuring compliance with health regulations.
- Assisted customers in selecting menu items, providing excellent service and support.
- Operated kitchen equipment efficiently while following operational guidelines.
- Trained new staff on food handling procedures and customer service protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
Babysitter
Local Family
Clay, NY
06.2016 - 07.2016
- Supervised children during playtime, ensuring safety and engagement in activities.
- Prepared nutritious meals and snacks, promoting healthy eating habits.
- Assisted with homework and educational activities, enhancing learning experiences.
- Maintained cleanliness and organization of play areas and children's belongings.
- Communicated effectively with parents about children's progress and daily activities.
- Developed creative games and crafts to stimulate children's imagination and skills.
- Adapted routines based on individual needs and preferences of children cared for.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Education
High School Diploma -
Cicero-North-Syracuse
Cicero, NY06.2024
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cleaning and sanitizing
Cash handling
Reliability and punctuality
Written and verbal communication
Professionalism and courtesy
Issue resolution
Multitasking and organization
Timeline
Cashier/runner
Goodwill of the Finger Lakes
03.2023 - 07.2024
Food Service Worker
Taco Bell
06.2022 - 10.2022
Food Service Worker
DriftWood Barbque
03.2019 - 07.2019
Babysitter
Local Family
06.2016 - 07.2016
High School Diploma -
Cicero-North-Syracuse