Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Layla Ozuna

San Antonio

Summary

Dynamic Cross-Functional Partner at H-E-B with a proven track record in workflow optimization and customer relationship building. Adept at enhancing operational efficiency and reducing product shrink through innovative strategies. Strong communicator and collaborator, committed to elevating the shopping experience while maintaining high store standards.

Developed skills in high-stakes, collaborative business environment seeking to transition into new field. Demonstrates strong analytical thinking and advanced problem-solving abilities. Committed to leveraging these skills to achieve success in dynamic and evolving role.

Overview

1
1
Certification
3
3
years of professional experience

Work History

HEB Cross Functional Partner

HEB Grocery Store
San Antonio, TX
06.2023 - Current

As a dedicated and highly adaptable Cross- Functional Partner at H-E-B, I thrive in the heart of fast paced operations where no two days are the same. I pride myself on my agility and readiness to step into any department at a moment's notice whether managing logistics, stabilizing inventory, or producing fresh goods. By quickly mastering diverse departmental workflows, I seamlessly support individual teams exactly when and where they need it most. I approach every shift as an opportunity to keep store standards exceptionally high, ensuring that our collective daily goals are met with absolute efficiency.

What truly drives me is the opportunity to collaborate across leadership lines and connect genuinely with both partners and customers. I bring strong time management skills and an execution focused mindset to peak operational hours, working hard to reduce product shrink and elevate the overall shopping experience.

Education

Bachelor in Public Health -

The University of Texas At San Antonio
San Antonio, TX

Associate of Science - Biology

Northwest Vista College
San Antonio, TX
12-2024

Associate of Arts - Public Health Education

Northwest Vista College
San Antonio, TX
05-2024

Skills

  • Knowledgeable in Excel
  • Customer relationship building
  • Innovation mindset
  • Workflow optimization
  • Excellent communication
  • Teamwork and collaboration
  • Time management

Accomplishments

Was recognized on the Honor Roll throughout college for outstanding academic achievement. Named to the Dean’s List in Spring 2024 and inducted into the UTSA Honors College in recognition of academic excellence. Accepted into the UT Health School of Nursing Fall 2026 cohort, continuing a strong record of academic achievement and dedication to higher education.

Certification

Certified Nursing Assistant (CNA) with active CPR and Basic Life Support (BLS) certifications. Trained in providing safe, compassionate patient care and responding appropriately to emergency situations.

Timeline

HEB Cross Functional Partner

HEB Grocery Store
06.2023 - Current

Bachelor in Public Health -

The University of Texas At San Antonio

Associate of Science - Biology

Northwest Vista College

Associate of Arts - Public Health Education

Northwest Vista College