James Alfred Yount III
San Antonio
Summary
Dynamic professional with a proven track record at HEB, excelling in customer support and business development. Recognized for enhancing customer satisfaction and loyalty through exceptional service and effective complaint resolution. Adept at cross-functional collaboration and skilled in market research, driving continuous improvement and client success.
Overview
4
4
years of professional experience
Work History
HEB Cross Functional Representative
HEB
08.2024 - Current
- Resolved customer complaints promptly and professionally, restoring confidence and safeguarding business relationships.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Strengthened company reputation by delivering exceptional customer service and support.
- Developed positive customer relations and coordinated with team members to efficiently address requests and questions.
Online Fitness Coach
Self-employeed
08.2024 - Current
- Leveraged social media platforms for brand building, attracting new clients and increasing engagement.
- Expanded clientele base through effective marketing strategies and exceptional customer service.
- Cultivated professional relationships with clients through trust and empathy, supporting their long-term fitness goals.
- Assessed the effectiveness of online coaching services to improve the quality of delivered programs.
IFBB Pro Classic Physique Bodybuilder
IFBB PRO Organization
06.2022 - Current
- Demonstrated self-motivation by taking initiative on projects and tasks.
- Worked independently on tasks while also collaborating effectively with team members.
- Adapted to new situations by rapidly acquiring necessary skills and knowledge.
HEB Delivery Driver
HEB Grocery Store
11.2022 - 08.2024
- Ensured timely pickups from stores, enabling on-time grocery deliveries to customers.
- Promoted positive company image by providing excellent customer service throughout the delivery process.
- Enhanced company reputation by delivering exceptional customer service during each delivery.
Education
MBA - Bussiness
West Texas A&M University
Canyon, TX05-2028
Bachelor of Arts - General Studies
West Texas A&M University
Canyon, TX05-2026
Associate of Science - Kinesiology
Northwest Vista College
San Antonio, TX05-2024
High School Diploma -
Central Catholic High School
San Antonio, TX05-2018
Skills
- Customer support
- Business development
- Sales support
- Market research
- Cross-functional team development
Timeline
HEB Cross Functional Representative
HEB
08.2024 - Current
Online Fitness Coach
Self-employeed
08.2024 - Current
HEB Delivery Driver
HEB Grocery Store
11.2022 - 08.2024
IFBB Pro Classic Physique Bodybuilder
IFBB PRO Organization
06.2022 - Current
MBA - Bussiness
West Texas A&M University
Bachelor of Arts - General Studies
West Texas A&M University
Associate of Science - Kinesiology
Northwest Vista College
High School Diploma -
Central Catholic High School