Summary
Overview
Work History
Education
Skills
Timeline
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James Yount

San Antonio

Summary

Dynamic professional with a proven track record at HEB, excelling in customer support and cross-functional team development. Achieved increased customer satisfaction through effective complaint resolution and exceptional service. A goal-oriented individual skilled in building rapport and fostering long-term client relationships, ensuring repeat business and a positive company image.

Overview

3
3
years of professional experience

Work History

HEB Cross Functional Representative

HEB
08.2024 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Online Fitness Coach

Self-employeed
08.2024 - Current
  • Utilized social media platforms effectively for brand building purposes thus attracting new potential clients.
  • Expanded clientele base through effective marketing strategies and exceptional customer service.
  • Evaluated the effectiveness of online coaching services periodically to ensure continuous improvement in the quality of delivered programs.
  • Established professional relationships with clients based on trust, empathy, and mutual respect for long-term success in their fitness goals.

IFBB Pro Classic Physique Bodybuilder

IFBB PRO Organization
06.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

HEB Delivery Driver

HEB Grocery Store
11.2022 - 08.2024
  • Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
  • Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
  • Promoted positive company image by providing excellent customer service throughout the delivery process.

Education

Bachelor of Arts - General Studies

West Texas A&M University
Canyon, TX
08-2025

Associate of Science - Science

Alamo Colleges
San Antonio, TX
07-2025

General Studies

Central Catholic High School
San Antonio, TX
05-2018

Skills

  • Customer support
  • Goal-oriented mindset
  • Client service
  • Cross-functional team development

Timeline

HEB Cross Functional Representative

HEB
08.2024 - Current

Online Fitness Coach

Self-employeed
08.2024 - Current

HEB Delivery Driver

HEB Grocery Store
11.2022 - 08.2024

IFBB Pro Classic Physique Bodybuilder

IFBB PRO Organization
06.2022 - Current

Bachelor of Arts - General Studies

West Texas A&M University

Associate of Science - Science

Alamo Colleges

General Studies

Central Catholic High School

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