LAYLA SCOTT
Houston,TX
Summary
Skilled in enhancing customer experiences and optimizing operations, utilized problem-solving skills and proficiency in POS systems at Intramural Sports & Esports. Implemented proactive strategy leading to notable enhancements in event attendance monitoring and conflict resolution. Capacity for multitasking and prioritizing customer contentment.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Marshalls
04.2025 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Rec Staff Member
Intramural Sports & Esports
10.2023 - 12.2024
- Demonstrated strong organizational abilities by accurately tracking attendance for recreational activities.
- Coordinated with other departments to ensure smooth operations of events, such as team-building exercises or field trips.
- Utilized effective problem-solving techniques to resolve conflicts between participants in a respectful manner.
Cashier
Nothing Bundt Cakes
05.2024 - 08.2024
- Greeted customers and answered their questions about the store's products and services.
- Operated cash register efficiently and accurately, processed cash, check, credit card, gift card, or automatic debit payments.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of the checkout area including countertops, registers, windowsills, and floors.
Crew Member
Dunkin Donuts & Baskin Robbins
06.2021 - 12.2022
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
Education
Bachelor Of Science -
Lone Star College
Houston, TXBachelor of Science - undefined
Sam Houston State University
06.2027
High School Diploma - undefined
Waltrip High School
06.2023
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer engagement
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Store opening and closing
Timeline
Retail Sales Associate
Marshalls
04.2025 - Current
Cashier
Nothing Bundt Cakes
05.2024 - 08.2024
Rec Staff Member
Intramural Sports & Esports
10.2023 - 12.2024
Crew Member
Dunkin Donuts & Baskin Robbins
06.2021 - 12.2022
Bachelor of Science - undefined
Sam Houston State University
High School Diploma - undefined
Waltrip High School
Bachelor Of Science -
Lone Star College
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