LAYLA SOMMERLOT

• Greeted patients, scheduled appointments and maintained records and accounts.
• Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
• Maintained medical record database with up-to-date patient information and provided information to other providers.
• Improved communication between patients and medical staff with accurate message relay.
• Streamlined appointment scheduling for improved clinic flow and reduced wait times.
• Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
• Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
• Collected personal, medical and insurance information to provide accurate verification of benefits.

Registered patients

verified demographics

verified insurance

scanned completed forms, insurance cards, photo ID's, and orders into paragon medical records.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Packaged and shipped specimens to central lab daily.
• Used personal protective equipment correctly to protect coworkers and patients.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Conducted venipuncture and other CT procedures.
• Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
• Improved patient comfort and trust with compassionate communication and professional bedside manner.

• Assisted patients with daily living activities, promoting independence and dignity.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Documented patient information and care activities in electronic health record.
• worked in a dementia unit

• Increased order accuracy by meticulously following picking lists and double-checking packed items.
• Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
• Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.

I held many different positions during my career with the Postal Service such as Postmaster, Supervisor, Mail Processing Equipment Technician, Supply Clerk, Mail Processor, Mailhandler, and Custodian.