Layla Wittman
AdventHealth
Deltona,FL
6
years of professional experience
Motivated and dependable professional with strong communication, organizational, and problem-solving skills. Dedicated to providing quality work, learning new skills, and contributing to a positive team environment.
Work History
Crew Member
3 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely while preparing food items according to established guidelines.
- Maintained cleanliness and organization of workstations to uphold health and safety standards.
- Collaborated with team members to efficiently complete orders during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Customer Service Representative
1 Year 9 Months- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Assisted in inventory management by restocking shelves and ensuring product availability.
- Provided support to team members during peak hours, fostering a collaborative work environment.
- Handled customer complaints with empathy, turning negative experiences into positive outcomes.
- Maintained cleanliness and organization of work area to comply with safety standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Monitor Technician
3 Years 1 Month- Supported nursing staff by relaying critical alerts and updates on patient conditions.
- Recorded patient data and telemetry readings with precision for future reference.
- Coordinated with medical teams to enhance patient care strategies and expedite response times.
- Guided new technicians on monitoring protocols and the use of equipment.
- Contributed to departmental meetings focused on sharing best practices and advancements in patient care.
- Fostered a collaborative work atmosphere through teamwork with peers and healthcare professionals.
- Updated knowledge on cardiac arrhythmias to enhance patient monitoring and care outcomes.
- Resolved monitor equipment issues to maintain continuous observation of patients' heart activity.
- Oversaw multiple telemetry systems concurrently, prioritizing detail and quality care for all patients monitored.
- Improved emergency response times by alerting relevant staff about significant cardiac events identified in telemetry data.
- Streamlined patient care transitions by providing accurate information during shift hand-offs between monitor technician colleagues.
- Established effective communication with nursing staff for coordinated actions in emergencies.
Education
High School Diploma
Associate of Arts - Psychology
Skills
Teamwork and collaboration
Time management
Problem-solving
Multitasking
Reliability
Excellent communication
Critical thinking
Organizational skills
Timeline
Monitor Technician
AdventHealth
07.2023 - CurrentRead More
Customer Service Representative
Walgreens
07.2021 - 04.2023Read More
Crew Member
Dairy Queen Grill & Chill
10.2020 - 01.2021Read More
University Highschool
High School Diploma
Read More
Seminole State College of Florida
Associate of Arts from Psychology
Read More