Layla Drew Bullock
Daytona Beach,FL
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server and mixologist, successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable and professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Outgoing and friendly barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in food and beverage establishments.
Overview
8
8
years of professional experience
Work History
Server
Walt Disney World Swan And Dolphin Resort
03.2022 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
Splitsville Luxury Lanes
08.2021 - 02.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Developed strong working relationships with vendors, negotiating favorable pricing agreements for restaurant supplies.
Barista/Server
Manna Cafe
02.2018 - 10.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Server
The Theatre Of Hazlehurst
05.2016 - 08.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Coastal Plaines High School
Hazlehurst, GA05.2020
Skills
- Beverage Preparation
- Guest Engagement
- Daily specials memorization
- Menu Memorization
- Espresso machine operation
- Coffee expertise
- POS Systems
- Up-selling
- Exceptional customer service
- Smoothie making
- Engaging personality
- Hospitality service expertise
- Creative Mixology
Timeline
Server
Walt Disney World Swan And Dolphin Resort
03.2022 - 02.2024
Server
Splitsville Luxury Lanes
08.2021 - 02.2023
Barista/Server
Manna Cafe
02.2018 - 10.2020
Server
The Theatre Of Hazlehurst
05.2016 - 08.2017
High School Diploma -
Coastal Plaines High School
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