BDC Service Representative
Cerritos Nissan
03.2022 - 08.2022
Hi, I’m
Layla Gonzales
Student at California State University, Long Beach
Bell Gardens,CA
They tried to bury us. They didn't know we were seeds.
Dinos Christianopoulos
Summary
Full-time student pursuing a Bachelor's Degree in Communication Studies from CSULB; expected graduation in Fall 2022. Seeking to maintain an internship position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Cerritos NissanCerritos, CA
BDC Service Representative
03.2022 - 08.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Oversaw CRM databases for communication cycles with customers.
- Handled all incoming internet email leads and internet phone leads with customers via phone calls every day (similar to call center processes).
Insight GlobalPomona, CA
Youth Care Worker
06.2021 - 09.2021
Job overview
- Assisted in protecting the health, safety, and well-being of unaccompanied children between the ages of 5 to 17.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Responsible for tasks including administrative support and acting as a liaison with facility staff and caseworkers to ensure the administration of all physical facilities.
Lazy Dog Restaurant & BarDowney, CA
Food Runner/Take-Out Specialist
10.2020 - 05.2021
Job overview
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Kept an updated knowledge of menus and promotions, recommending specific items according to preferences and food allergies.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
California State University - Long Beach, Long Beach, CA
Bachelor of Arts from Communication Studies
12.2022
University Overview
- Dean's List - Fall 2020
- Student Communication Association (SCA) Member
Long Beach City College, Long Beach, CA
Associate of Arts from Communications
06.2020
Warren High School, Downey, CA
High School Diploma
06.2017
Skills
- Effective Customer Communication
- Upselling Products and Services
- Data Entry and Maintenance
- Microsoft Proficiency
- Time Management
- Leadership
- Efficient and Detail-Oriented
- Building Customer Relationships and Loyalty
- Upbeat and Positive Personality
- Inbound and Outbound Calling
- Customer Service and Assistance
Certification
- CITI Program - Social & Behavioral Research Course Certification (2022)
- The Event U - Event Planning Intensive Course Certification (2021)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native or Bilingual
Timeline
Youth Care Worker
Insight Global
06.2021 - 09.2021
Food Runner/Take-Out Specialist
Lazy Dog Restaurant & Bar
10.2020 - 05.2021
California State University - Long Beach
Bachelor of Arts from Communication Studies
Long Beach City College
Associate of Arts from Communications
Warren High School
High School Diploma
- CITI Program - Social & Behavioral Research Course Certification (2022)
- The Event U - Event Planning Intensive Course Certification (2021)
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