Laylah Guardiola
Sevierville,TN
Summary
Dynamic professional with a strong background in customer service and teamwork, honed at Gatlins Escape Games. Proven ability to enhance guest experiences through effective communication and problem-solving. Reliable and adaptable, I excel in fast-paced environments, ensuring safety and satisfaction while maintaining operational excellence. Eager to leverage my skills in new challenges.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to face new challenges and advance organizational objectives with dedication and commitment.
Overview
2027
2027
years of professional experience
Work History
Escape Artist
Gatlins Escape Games
- Monitored gameplay to ensure adherence to safety protocols.
- Maintained cleanliness and organization of gaming environment.
- Provided technical support for gaming equipment during sessions.
- Collaborated with team members to troubleshoot operational challenges.
- Guided guests in their selected games with hints and clues to complete the game and ensure they enjoyed their time.
Sales Associate
Aunt Mahalias Candies
Gatlinburg, TN
02.2025 - Current
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays and inventory organization to ensure store presentation.
- Processed transactions accurately using point-of-sale systems to facilitate sales.
- Provided product knowledge and recommendations, fostering customer loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Attendant
Gatlins Escape Games
Gatlinburg TN
10.2021 - 01.2025
- Facilitated check-in and registration processes for participants.
- Engaged with customers to enhance overall experience and satisfaction.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Assisted guests in understanding game rules and objectives.
- Optimized scheduling, accommodating guest requests and preferences to enhance their stay.
Education
No Degree - Criminology And Criminal Justice
East Tennessee State University
Johnson City, TNHigh School Diploma -
Gatlinburg-Pittman High School
Gatlinburg, TN05.2023
Skills
Reliable
Time management
Customer service
Fast learner
Able to adaptive with my environment
Work well with others
Willing to learn new things
Timeline
Sales Associate
Aunt Mahalias Candies
02.2025 - Current
Attendant
Gatlins Escape Games
10.2021 - 01.2025
Escape Artist
Gatlins Escape Games
No Degree - Criminology And Criminal Justice
East Tennessee State University
High School Diploma -
Gatlinburg-Pittman High School