Laylani Fernandez

Community Ambassador

Ledge Light Health District

10.2024 - 07.2025

Managed engagement metric models on successful community outreach for leadership to track progress.
Organized volunteer opportunities to encourage resident involvement in community improvement initiatives.
Increased participation in community programs through targeted engagements with the community.
Improved community well-being, by contributing to the growing need for food and clothing by helping clients find resources to better manage their situation.
Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
Served as a reliable point of contact for both internal employees and external guests, fostering strong relationships across the board.
Developed a thorough understanding of company policies to provide informed assistance to clients as necessary.
Managed inventory levels of office supplies, reducing waste and maintaining an organized workspace at all times.
Enhanced customer satisfaction by efficiently managing the front desk operations and providing exceptional service.
Expedited problem resolution by diligently addressing client inquiries or concerns upon initial contact.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained visitor log for entering and leaving facility for security purposes.
Developed and maintained positive relationships with guests for satisfaction.
Enforced policies and procedures to increase efficiency.
Recruited and trained new volunteers on volunteer program goals and objectives.
Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.