Cheryl Jeffries
Summary
Healthcare professional with expertise in case management and care coordination, enhancing patient outcomes through effective strategies. Demonstrated success in facilitating transitions of care and improving interdisciplinary communication. Focused on optimizing patient experiences and outcomes, achieving improved follow-up appointment adherence and streamlined care processes. Committed to patient advocacy and continuous quality improvement.
Overview
21
21
years of professional experience
Work History
Community Ambassador
Christian Community Health
05.2025 - 04.2026
- Assisted patients with transitions of care, connected them to community resources, and navigated healthcare services.
- Tracked, scheduled, and confirmed follow-up appointments for recently discharged patients, facilitating timely transition back to care.
- Re-engaged no-show patients through targeted outreach, enhancing their return to care.
- Collaborated with care team members to address patient care issues and resolve matters of concern.
- Supported patient communication and information flow across the organization, improving care coordination.
- Conducted patient screenings and assessments.
- Entered patient demographics into the EHR system, ensured all UDS fields were populated and the sliding scale was applied correctly.
- Ensured accurate documentation in EHR and other systems.
- Managed health plans, care gaps, and ICD-10 visit codes in the insurance database.
- Participated in quality improvement activities and interdepartmental collaborations.
- Adhered to patient confidentiality and compliance with HIPAA.
- Supported data collection for clinical measures and reporting for clinical measures.
- Conducted chart audits to ensure compliance and follow-up activities.
- Achieved departmental goals through effective collaboration, attended meetings, and maintained compliance with policies.
- Addressed patient inquiries and resolved concerns.
- Participated in team huddles and collaborated with clinic staff to ensure smooth patient service.
Passport Associate III
CGI Federal
Chicago, Illinois
08.2023 - 03.2025
- Reviewed and verified all applications to determine the proper payment for expedite service, then retrieved the appropriate fees based on the application submitted.
- Reviewed applications and supporting documents to confirm completeness before adjudication.
- Analyzed citizenship documents and identification with great detail remaining aware of key fraud indicators.
- Utilized TDIS-PD and Prism computer operating systems in verifying that scanned documents were legible, correct and accurately transmitted, creation of documentation batches, data entry and quality control.
- Complied with DOS guidelines to secure documentation and protect applicant privacy.
- Facilitated distribution of newly approved passports and returned original supporting documents to applicants.
- Identified and implemented methods to enhance quality and productivity within established guidelines.
- Provided excellent customer service and maintained professionalism with applicants during a time of unprecedented demand for passports.
- Completed testing modules to achieve necessary certifications to achieve Certifications, including Cyber Security Awareness.
Case Manager
Kindred Hospital
Hammond, Indiana
06.2010 - 01.2022
- Case Manager for a caseload of 20-plus patients.
- Provided timely interventions to optimize the patient’s hospitalization from admission to discharge.
- Performed utilization review and resource management for each assigned case to ensure optimal patient care.
- Participated in weekly interdisciplinary team meetings to discuss patient cases and develop effective discharge plans.
- Coordinated weekly with physicians and insurance representatives to update on each patient's medical status and address any concerns.
- Coordinated patient/family meetings with necessary medical staff.
- Arranged necessary discharge services, follow-up appointments, and medical equipment, to ensure a safe discharge transition.
- Coordinated tests and evaluations to facilitate the patient’s admission to another medical facility.
- Completed chart audits to ensure that the necessary documentation is noted within HMS regulations.
Manager of Social Work Services and Discharge Planning
Jackson Park Hospital
Chicago, Illinois
08.2007 - 06.2010
- Manager of The Social Service Department, consisting of four master's level staff.
- Conducted comprehensive high-risk assessments to uncover and address medical, social, and economic barriers impacting patient care.
- Coordinated patient/family education through individual and group contact.
- Coordinated outpatient services (i.e. dialysis, chemotherapy, radiation, HIV support, IV medications at home, mental health services as well as transportation services).
- Facilitated daily staff meetings to collaboratively address and strategize solutions for challenging cases.
- Collaborated with the interdisciplinary team during daily staffing to address patient needs and treatment plans.
- Engaged with department heads during meetings to align on priorities and address challenges.
- Tracked and analyzed patient care statistics to inform departmental strategies and improve service delivery.
- Completed chart audits to ensure that the most current documentation is noted.
- Provided appropriate linkage for patient(s) inpatient/outpatient referrals.
- Coordinated transfers to Trauma Hospitals as well as other medical facilities.
Patient Coordinator
Jackson Park Hospital
Chicago, Illinois
06.2005 - 08.2007
- Facilitated connections for patients/families through comprehensive inpatient and outpatient referrals.
- Educated patients/families using methods that were individualized to optimize patient/family understanding of the medical condition
- Conducted high-risk assessments to identify and address medical, social, and economic barriers.
- Collaborated with Attending Physicians and Residents to ensure timely patient discharges with all necessary follow-up appointments and documentation.
- Coordinated patient transfers between medical facilities to ensure seamless continuity of care.
- Communicated directly with insurance representatives to obtain information regarding coverage of services
- Coordinated weekly in-services to optimize current education of available services and durable medical equipment
- Provided weekend coverage for all units (ICU, Medical/Surgical, Emergency Room, and OB/Labor Delivery)..
Education
Masters of Health Science -
Governors State University
University Park, Illinois01-2004
Bachelor of Arts - Psychology
Governors State University
University Park, IL01-1999
Licensed Pharmacy Technician -
IllinoisSkills
- Case management
- Care coordination
- Patient assessment
- Patient advocacy
- Patient data tracking
- HIPAA compliance
- Quality improvement
- Interdisciplinary collaboration
- Community outreach
- Patient engagement
- Time management
- A hard-working, dedicated and highly motivated individual who possesses excellent written, oral, and interpersonal communication skills
Accomplishments
- CGI Federal Certificate of Achievement Exceeding Productivity Standards 2023
- CGI Federal Certificate of Achievement Exceeding Productivity Standards 2024
- CGI Federal Certificate of Achievement Over All Top performer 2025
Timeline
Community Ambassador
Christian Community Health
05.2025 - 04.2026
Passport Associate III
CGI Federal
08.2023 - 03.2025
Case Manager
Kindred Hospital
06.2010 - 01.2022
Manager of Social Work Services and Discharge Planning
Jackson Park Hospital
08.2007 - 06.2010
Patient Coordinator
Jackson Park Hospital
06.2005 - 08.2007
Masters of Health Science -
Governors State University
Bachelor of Arts - Psychology
Governors State University