Layna Wright
Clarkston,MI
Summary
A goal-orientated, optimistic, team-player, who has experience in management and sales with the confidence to perform. Greatly organized and keeps on top of tasks. Maintains a positive and professional attitude in and outside of the workplace. Is unafraid to ask questions and willing to learn. Overall goal is to better myself, alongside the company.
Overview
5
5
years of professional experience
Work History
Social Media Manager/Front Desk Receptionist
Keller Williams Premier
08.2023 - Current
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with creation of compelling and visually appealing content.
- Managed social media accounts, ensuring consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Business Owner
Legendary Japanese Imports LLC
01.2021 - Current
- Manage communications with Japanese, Korean, and Taiwan agents despite 13 hour time difference.
- Devised, deploy and monitor processes to boost long-term business success and increase profit levels.
- Stay current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Promote business via social media and email ad campaigns to generate leads and maximize brand identity.
- Preform administrative tasks, such as processing orders, responding to customer inquiries, and working with customers to ensure their needs are met.
- Coordinate and organize convention schedules along with ensuring all needed supplies and stock are prepared ahead of time for the show.
- Create in-person relationships with customers and event organizers.
Graphic Designer (Contract)
Woodward Gallery
01.2023 - 05.2023
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Streamlined design processes for increased efficiency and faster project turnaround times.
- Utilized Adobe In-Design to improve client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials
- Curated the physical media for gallery events such as flyers, books, postcards, etc.
- Utilized Constant Contact to curate email campaigns to promote online sales and in-person attendance for events.
Assistant Manager
Build-A-Bear Workshop
09.2019 - 03.2021
- Assisted in leading store to become #1 in all departments out of 400 other locations, from sales to customer satisfaction.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Holiday Clerk
United States Postal Service, USPS
11.2019 - 01.2020
- Sorted over 1000+ packages a day in timely matter and assured that each package was on route and on time.
- Unloaded mailer trucks and delivered crates to specified areas.
- Accurately sorted mail in fast-past environment and handled all tasks with care.
- Streamlined mail sorting processes for faster delivery during peak holiday seasons.
Education
Bachelor of Arts - Entertainment Arts
College For Creative Studies
Detroit, MI05.2019
Skills
- Adobe Suite
- Social Media Marketing
- Team Leader
- Customer Support
- Business Operations
- B2B Wholesale
- B2C Relations & Sales
- Microsoft Office
- Constant Contact
- Mailchimp
Accomplishments
- Achieved $100,000 in sales within the first year of doing trade shows and online sales.
- Overall a hard-worker who will get the job done and done right.
- Affiliations: Student Government Department Representative.
- Dean's List Honor
Timeline
Social Media Manager/Front Desk Receptionist
Keller Williams Premier
08.2023 - Current
Graphic Designer (Contract)
Woodward Gallery
01.2023 - 05.2023
Business Owner
Legendary Japanese Imports LLC
01.2021 - Current
Holiday Clerk
United States Postal Service, USPS
11.2019 - 01.2020
Assistant Manager
Build-A-Bear Workshop
09.2019 - 03.2021
Bachelor of Arts - Entertainment Arts
College For Creative Studies
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