Laynasia Hodde
North Bergen
Summary
Dynamic Program Coordinator at RMTI-Mount Sinai Hospital with expertise in EPIC and a proven track record in employee training and process improvements. Successfully enhanced workflow efficiency and coordinated complex surgeries, demonstrating strong leadership and effective communication skills. Recognized for optimizing departmental operations and fostering a collaborative team environment.
Overview
19
19
years of professional experience
Work History
Program Coordinator
RMTI-Mount Sinai Hospital
New York
05.2021 - Current
- Collaborate with IT department to configure department reports to improve workflow
- Schedule appointments, surgeries via EPIC Cadence
- Lead training of nurses/administrative staff on EPIC/MyChart features
- Serve as an intermediary between several departments, including finance and the operating room, to arrange living donor surgeries.
- Assist in the planning of meetings and office activities, and record minutes.
- Oversee administrative duties, including maintaining data sheets, scanning/uploading documents to EHR, answering phones, and ordering materials.
Liver Transplant Coordinator Assistant
RMTI-Mount Sinai Hospital
New York
07.2018 - 05.2021
- Trained and developed staff on EPIC Cadence, HDX
- Ran EPIC reports to monitor patient status/transplant clearances
- Ran EPIC reports to monitor patient status/transplant clearances
- Scheduled appointments via EPIC Cadence for transplant patients; tracked pending and completed clearances for transplant listing
- Utilized Care Everywhere, requested, sent and uploaded medical records to EHR
- Sent orders for local lab testing
- Served as liaison between departments to coordinate patient care
Business Manager
Macy’s Herald Square, Shoes
New York
08.2016 - 07.2018
- Earned Emerging Leaders ‘2018/Top Sales Manager of the Year ‘2017
- Trained and developed supervisors and sales team
- Utilized company data tools and analyzed reporting to understand sales and inventory status
- Developed strategies for achieving sales and performance goals with focus on improvement in deficient areas
- Partnered with operations and visual staff and leaders to maintain merchandising standards and fulfillment
- Trained and developed team on new programs through coaching and follow-up discussions, recognition
- Addressed performance and attendance issues
- Coordinated plan to support operational goals
- Championed for teamwork atmosphere
Store Manager
Claire’s
10.2015 - 08.2016
- Managed a small team consisting of two assistant store managers
- Hired and trained team members
- Analyzed sales reports
- Audited paperwork to ensure company standards were met
- Oversaw payroll/scheduling
Assistant Store Manager
FAO Schwarz
07.2006 - 10.2015
- Participated in STEP Program for emerging leaders
- Promoted from store supervisor
- Pulled and analyzed reporting (sales, margin, merchandising, customer satisfaction)
- Trained and led large team to support company initiatives of maintaining a customer/guest focused environment while achieving sales goals
- Recruited and hired staff including managers, supervisors, and specialists
- Communicated and collaborated with district partners, corporate leaders/buyers, senior leaders, operations team, and fellow departments to manage and meet project deadlines
- Provided feedback and established accountability to the team of supervisors and other staff under leadership via performance documentation
- Assisted high-profile clients from all over the world
- Participated in departmental and district meetings to discuss company goals and initiatives
- Oversaw attendance tracking, PTO and vacation requests via ADP Payroll
- Provided a positive work environment
Education
Master of Science - Healthcare Informatics
Adelphi University
Garden City, NY05-2027
Bachelor of Science - Health Information Management
CUNY School of Professional Studies
New York, NY09-2022
Skills
- Managerial
- EPIC
- MICROSOFT OFFICE
- Team Player
- Business Analysis
- Clear and Concise Communication
- Recommendations for Action
- Customer Experience
- EPIC charting
- Employee training
- Effective communication
- Generating schedules
- Process improvements
- Program optimization
- Report preparation
Accomplishments
- TAP award recipient for managers exceeding expectations
- Emerging Leaders Award recipient (Macy's)
- Emerging Leaders Program (Mount Sinai Health System)
Timeline
Program Coordinator
RMTI-Mount Sinai Hospital
05.2021 - Current
Liver Transplant Coordinator Assistant
RMTI-Mount Sinai Hospital
07.2018 - 05.2021
Business Manager
Macy’s Herald Square, Shoes
08.2016 - 07.2018
Store Manager
Claire’s
10.2015 - 08.2016
Assistant Store Manager
FAO Schwarz
07.2006 - 10.2015
Master of Science - Healthcare Informatics
Adelphi University
Bachelor of Science - Health Information Management
CUNY School of Professional Studies