Layne Cox
Evansville,IN
Summary
Systems Engineer with four years supporting Evansville Water & Sewer Utilities across infrastructure, cybersecurity, identity, endpoint management, business applications, and end-user support. Helped transition the utility from city-managed IT support to an internally managed environment, including Microsoft tenant migration, Intune endpoint rebuilds, security tool deployment, network/firewall remediation across 7+ locations, SCADA network isolation, Conditional Access/MFA rollout, and application administration. Strong background translating operational needs into stable, documented systems while supporting users, vendors, and IT teammates.
Overview
8
8
years of professional experience
Work History
Systems Engineer
Evansville Water & Sewer Utilities
12.2024 - Current
- Supported full transition of EWSU IT infrastructure from city-managed/third-party support to internal EWSU ownership across endpoints, identity, network infrastructure, cybersecurity, physical security, and application support.
- Rebuilt and reconfigured endpoint fleet by resetting devices, enrolling systems into Microsoft Intune/MDM, standardizing configurations, and deploying Arctic Wolf, Qualys, SentinelOne, required applications, and security tooling.
- Participated in Microsoft tenant migration from the City-controlled environment to an independent EWSU tenant; supported password resets, Entra ID configuration, Conditional Access policies, and MFA rollout for users.
- Took over and remediated network infrastructure across 7+ locations, including switches, firewalls, configuration cleanup, printer reconfiguration, and site connectivity support.
- Helped isolate the SCADA network to improve security segmentation and reduce risk between operational technology and business network environments.
- Administer business and operations applications and supporting infrastructure, including ERP, Okta, Azure services, virtual machines, app services, and related functions.
- Manage application system infrastructure, software/hardware licensing, device inventory, endpoint management, KnowBe4 platform, and IT service requests to support operational continuity.
- Track current and upcoming application and infrastructure changes; create documentation, knowledgebase articles, and training materials for IT staff and end users.
- Participate in application release testing, upgrades, conversions, integrations, and disaster recovery validation to reduce production risk.
- Troubleshoot issues across applications, identity, infrastructure, system configuration, data feeds, maps, workflows, and business processes with developers, analysts, vendors, and project teams.
Application Analyst
Evansville Water & Sewer Utilities
09.2022 - 12.2024
- Provided 24/7 support for web-based and client-based applications, file and data feeds, and batch processes to prevent business disruption.
- Performed QA testing on new releases and resolved bugs through structured testing, validation, and collaboration with developers and project managers.
- Analyzed and troubleshot integration issues related to system configuration, data, maps, workflows, and business processes.
- Mapped data and wrote SQL scripts to extract information from SQL databases for reporting, troubleshooting, and operational analysis.
- Trained end users on new and updated systems, configured hardware/software workstations, and managed support actions through ticketing systems.
- Supported software application and disaster recovery testing to validate readiness after failovers.
Supervisor
Best Buy
01.2020 - 08.2022
- Supervised and coached 20+ staff members while improving workflow, time management, customer service, and team productivity.
- Applied leadership and problem-solving skills to maintain team efficiency, enforce standards, and organize daily operations.
- Evaluated employee performance, trained associates on weak areas, and helped multiple associates earn district and market recognition.
- Built positive vendor and customer relationships while supporting sales, service, and operational goals.
Certified Apple Pro
Best Buy
01.2018 - 01.2020
- Delivered customer-focused technical support by listening to needs, diagnosing issues, and explaining practical solutions.
- Used Apple Seed resources and GSX diagnostic tools to communicate product details and resolve technical issues.
- Created tutorials and instructional documents to educate customers on troubleshooting tools and product use.
- Had multiple accomplishments in territory sales competitions across the company & across Apple retail
Education
Bachelor of Science - Computer Information Systems
University of Southern Indiana
Evansville, IN12-2021
Skills
- Cloud, Infrastructure & Virtualization: Microsoft Azure, virtual machines, App Services, Azure Functions, VMware, Veeam, MS Windows, switches, firewalls, printers, hardware/software configuration
- Identity & Endpoint Management: Microsoft Intune/MDM, Entra ID, Active Directory, Okta administration, Conditional Access, MFA, device management and inventory, password resets
- Cybersecurity & Network Security: Arctic Wolf, Qualys, SentinelOne, KnowBe4, firewall configuration, SCADA network segmentation, physical security systems, security protocols
- Application Administration: ERP administration, application infrastructure, custom utility applications, integrations, data feeds, batch processes
- Operations, Data & Documentation: SQL scripts, data mapping, release testing, disaster recovery testing, licensing, knowledgebase documentation, ticketing, user training
Timeline
Systems Engineer
Evansville Water & Sewer Utilities
12.2024 - Current
Application Analyst
Evansville Water & Sewer Utilities
09.2022 - 12.2024
Supervisor
Best Buy
01.2020 - 08.2022
Certified Apple Pro
Best Buy
01.2018 - 01.2020
Bachelor of Science - Computer Information Systems
University of Southern Indiana