Layne Fitzpatrick
Detroit,MI
Summary
A Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Technician
Experigreen Lawn Care
03.2019 - Current
- Mentored a team of technicians to achieve #1 in customer service & performance in the company
- Ensure lawns are green and pristine Eliminating Pest on and around lawns and homes
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Director of Electronic and Creative Media
Climbing Jacobs Ladder International Ministries
05.2015 - Current
- Improved audience engagement by developing innovative electronic and creative media strategies.
- Expanded brand visibility with the implementation of targeted social media campaigns.
- Streamlined internal communication processes, resulting in increased team productivity and collaboration.
- Achieved higher customer satisfaction ratings through careful monitoring of feedback, making necessary adjustments accordingly.
- Championed company values, fostering a positive work environment that encouraged creativity, collaboration, and professional growth.
Service Technician
Aptive Environmental
09.2021 - 08.2022
- Eliminated pest from homes and other properties
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Field Technician
Comcast
02.2009 - 12.2009
- Install cable, phone, and internet and lines to new customers
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Service Technician
AT&T
07.2007 - 10.2008
- Dedicating wires to upgrade phone, Internet, and cable
- Assure customers satisfaction with line quality and appearance
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
Diploma - IT
Focus Hope
Detroit, MI04.2021
Electronics & Computer technology - Electronics Technology & IT
Everest Institute
Southfield, MI04.2007
High School Diploma -
Inkster High School
Inkster, MI06.2001
Skills
- Cable Installation
- Pest Control License
- Time Management
- Well Spoken
- Quality Assurance
- Preventive Maintenance
- Customer Service
- Equipment Troubleshooting
- Power Tool Proficiency
- Diagnostics Skill
- Work With Minimal Supervision
- Problem and Issue Resolution
Certification
- Customer Service Certification
- IT essentials
Timeline
Service Technician
Aptive Environmental
09.2021 - 08.2022
Service Technician
Experigreen Lawn Care
03.2019 - Current
Director of Electronic and Creative Media
Climbing Jacobs Ladder International Ministries
05.2015 - Current
Field Technician
Comcast
02.2009 - 12.2009
Service Technician
AT&T
07.2007 - 10.2008
Diploma - IT
Focus Hope
Electronics & Computer technology - Electronics Technology & IT
Everest Institute
High School Diploma -
Inkster High School
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