Layne Holster
Lavon,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Instructional Paraprofessional
Wylie ISD
Wylie, TX
08.2022 - Current
- Participated in staff development activities as assigned by school administration.
- Facilitated small group instruction for students with special needs.
- Provided individualized assistance to students requiring extra help.
- Assisted teachers in implementing behavior management strategies for students with challenging behaviors.
- Provided classroom support throughout planned instruction and individual lessons.
Office Administrator
Caliber Collision
McKinney, TX
06.2021 - 08.2022
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Processed invoices on a timely basis according to established procedures.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
Customer Service Representative
Globelifeinsurance
McKinney, TX
04.2021 - 06.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Damage Prevention Agent
Texas811
Richardson, TX
02.2021 - 04.2021
- Conducted research and reviewed records to identify existing utility lines for construction projects.
- Maintained communication with clients, contractors, and other stakeholders regarding damage prevention activities.
Cashier
Specs Liquor And Bar Supply
Plano, TX
11.2020 - 02.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Collected payments and provided accurate change.
Orthodontic Assistant
SIGODA ORTHODONTICS
MCKINNEY, TX
12.2019 - 03.2020
- Record treatment information in patient records
- Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
- Instruct patients in oral hygiene and plaque control programs
- Clean and polish removable appliances.
Front Desk Coordinator
TRUSTED DENTAL CARE
WYLIE, TX
06.2019 - 12.2019
- Complete insurance or other claim forms
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Answer telephones and direct calls to appropriate staff.
Customer Service Rep
CALIBER COLLISION
FRISCO, TX
12.2017 - 07.2018
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Receive payment and record receipts for services
- Schedule appointments and maintain and update appointment calendars.
Cash Application Specialist
WINZER CORPORATION
RICHARDSON, TX
05.2017 - 12.2017
- Entered check batches to appropriate accounts
Call Center Customer Service
FUJITSU
RICHARDSON, TX
09.2016 - 03.2017
- Answered multi-line phones
- Assisted store associates with customer card issues
- Assisted with fraudulent card purchases.
Education
Registered Dental Assistant Dental Assisting -
MCKINNEY DENTAL ASSISTANT SCHOOL
04.2019
Completed coursework towards A.A.S. Nursing -
SAN JACINTO COLLEGE
05.2017
High School Diploma -
WYLIE HIGH SCHOOL
06.2015
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZSkills
- Documentation
- Expense Reporting
- Customer Engagement
- Crisis Management
- Data Entry
- Scheduling
- Payment Collection
Credentials And Licenses
Registered Dental Assistant
References
References available upon request
Certification
- Dental Assistant License
Timeline
Instructional Paraprofessional
Wylie ISD
08.2022 - Current
Office Administrator
Caliber Collision
06.2021 - 08.2022
Customer Service Representative
Globelifeinsurance
04.2021 - 06.2021
Damage Prevention Agent
Texas811
02.2021 - 04.2021
Cashier
Specs Liquor And Bar Supply
11.2020 - 02.2021
Orthodontic Assistant
SIGODA ORTHODONTICS
12.2019 - 03.2020
Front Desk Coordinator
TRUSTED DENTAL CARE
06.2019 - 12.2019
Customer Service Rep
CALIBER COLLISION
12.2017 - 07.2018
Cash Application Specialist
WINZER CORPORATION
05.2017 - 12.2017
Call Center Customer Service
FUJITSU
09.2016 - 03.2017
Registered Dental Assistant Dental Assisting -
MCKINNEY DENTAL ASSISTANT SCHOOL
Completed coursework towards A.A.S. Nursing -
SAN JACINTO COLLEGE
High School Diploma -
WYLIE HIGH SCHOOL
Bachelor of Science - Criminal Justice
Grand Canyon University